Associate

GREETINGS FROM WNS GLOBAL SERVICES!!

Job Title: Refunds Associate (International Airlines)

Location: Vikhroli West

Job Type: Full-time

Shifts : Rotational Shifts with 1 rotational week off

Pick-up drop facilities provided.

Key Responsibilities

• Process refund requests in Amadeus and other GDS platforms.
• Verify passenger eligibility and fare rules before initiating refunds.
• Handle customer queries related to refund status, cancellations, and policies.
• Maintain accuracy in processing and update records in accordance with company policies.
• Deliver excellent customer service while ensuring adherence to airline standards.

Qualifications & Skills

• IATA Certification or Diploma in aviation. (mandatory)
• Knowledge of Amadeus GDS (additional GDS knowledge is a plus).
• Freshers are encouraged to apply; prior internship/experience in reservations/refunds will be an added advantage.
• Excellent communication skills (verbal & written).
• Attention to detail with the ability to work under pressure in a fast-paced environment.

HR-Chinmayi Pawaskar (7400339473)

Email- chinmayi.pawaskar@wns.com