Associate Vice President Training

Excellent organization and project management skills - this will require aggressive planning, organizing and coordinating, negotiating, establishing effective cross-team relationships, prioritization, and delivery against objectives

Undertake competency and skills gap analysis at various functions thus ensuring that talented people are made available at all organizational levels

Design and deliver innovative, integrated and engaging leadership development programs that address key development areas for the businesses we support

Engage closely with both business and HR stakeholders to ensure strong understanding of the business context, consult on talent development asks and garner sponsorship for recommended solutions.

Run learning engagements with clients at the centers: driving and conducting needs analysis, creating learning plans/roadmaps, execution, reporting and audit of existing programs.

Oversee all operational activities for India L&D this implies end to end ownership for the design and deployment of all programs across various levels offered as part of the monthly training calendars. Strengthen internal processes for branding and communication, needs identification, driving nominations, internal facilitator management and reporting dashboards and metrics. Identify opportunities for ongoing process improvements and drive team to implement such projects.

Should be passionate about developing others, and in creating development frameworks that scale. This role requires content development and facilitation expertise.

Adept at understanding customer needs and facilitating discussions with various stakeholders.

Technology savvy with ability to interact with external vendors on technical aspects of solutions.

Undertake leadership capability building initiatives such as soft skills trainings

Undertake leadership assessment centers on a regular basis to identify high potential leaders across all layers

Develop fast track programs and undertaking career planning and progression discussion with high potential employees

Develop training workshops for management level employees in the form of technical, managerial and soft skills building

Identify external training programs or training consultants and ensuring that employees are either sent to such training programs or institutionalizing these programs.

Develop process related/technical training programs for shop floor employees

Implement all training courses as per the scheduled timelines

Responsible to manage end to end process/product training needs of the aligned process

To ensure that efficiency and effectiveness standards are consistently maintained in the Process Training team

Ensure training performance parameters are met

Identify opportunities & drive training initiatives to improve SLAs / C-SAT. Develop program interventions based on TNA for existing employees

Responsible for the documentation and relevance of the training content

Engagement with the client and ensure that timely updates communicated to the client as and when required

Desired Skills:

Graduate with least 10+ years of experience in a global organization with high volumes and a fast paced environment.

Experience in US 3rd party collections [Preferred]

Strong report writing and record keeping ability

Thorough working knowledge of MS office tools

Strong managerial, organizational, prioritization and classroom leadership skill