Associate Vice President

PRIMARY RESPONSIBILITIES:

Client servicing and Solutioning:

• Understand client requirements and deliver customer delight consistently.
• Support sales team with solutioning and provide consulting support.
• Find ways to upsell/cross-sell to existing clients.
• Pitch fresh and innovative ideas to clients.
• Showcase business awareness and identify consumer insights.
• Work with other senior managers to pitch for new accounts.

Process Management:

• Identify opportunities in standardization and optimization of processes, drive and support automation initiatives.
• Establish robust control and governance framework for processes.
• Drive Productivity and achieve cost efficiencies through continuous improvement initiatives.
• Build and sustain a performance culture.
• Work with different global stakeholders to continuously improve process controls and efficiency of delivery of services.
• Build, Manage, Coach, Develop, and build a high-performance team.
• Unleash teams capabilities as part of development of individuals and teams.
• Stakeholder Management:
• Responsible for effective communication with the business leads & clients operations teams.
• Ability to liaise with multiple teams by defining clear responsibilities and project deliverables.
• Preparing business MI like resource utilization reports, Gantt charts etc. and presenting the reports to various stakeholders.
• An individual with experience in managing data management-related client engagements.
• Deep understanding of financial markets and capital market participants.
• Prior experience of working with multiple stakeholders and globally spread teams.
• Ability to negotiate with clients.
• Strong business acumen and the ability to answer so what?
• Ability to solve business problems and operations issues.
• Detail-oriented but does not lose sight of the broader program objective.
• Excellent communicator who possesses strong interpersonal skills.
• Ability to juggle multiple projects simultaneously.
• Challenges the status quo and strives for continuous improvement.
• Pushing clients and agency colleagues to think creatively and strategical.
  

QUALIFICATIONS AND SKILLSETS:

• 12+ years in client services and operations management within the financial/ESG services space.
• Need someone with strong people management and experience with handling onshore clients.
• Academic Qualification:
• Masters degree in Finance/Business/Operations