Associate - University Operations

Role Overview: Join Newton School in the mission to bridge the gap between college graduates and companies by driving university-level operations and stakeholder success across partner campuses. As an Associate, you will play a crucial role in ensuring the high-quality execution of academic programs by building strong relationships with university departments and stakeholders. You will be the primary point of contact within the university ecosystem, orchestrating seamless coordination to guarantee academic delivery and student experience excellence. Key Responsibilities: - **Stakeholder Ownership:** Establish and maintain working relationships with university stakeholders including the Dean, academic coordinators, faculty, and admin teams. Act as the primary contact for cross-functional alignment. - **Cross-Department Coordination:** Coordinate effectively across various university departments to achieve key academic and operational objectives such as scheduling, exams, grading, student records, and feedback cycles. - **Program Delivery Oversight:** Monitor the smooth execution of academic and non-academic processes on campus, ensuring classes, labs, assessments, and events proceed as planned. Resolve any issues promptly. - **Escalation Management:** Serve as the initial escalation point for both university stakeholders and internal teams. Use judgment and empathy to address conflicts and ensure timely resolutions. - **Data and Documentation:** Ensure the accuracy and timeliness of all academic documentation, including student records, performance reports, attendance, and intervention tracking. - **Team Management:** Lead and mentor a small team of campus associates or coordinators, ensuring accountability, clarity, and performance. - **Continuous Improvement:** Identify inefficiencies in campus execution and drive solutions through process redesign, training, or implementing smarter tools. Qualification Required: - 12 years of relevant work experience in stakeholder management, program operations, higher education, or customer success roles. - Preferred experience working with or within universities/colleges. - Strong interpersonal and relationship-building skills with the ability to navigate complex stakeholder dynamics professionally. - Excellent verbal and written communication skills. - Proactive, reliable, and focused on achieving outcomes. - Previous experience in leading or mentoring a team is advantageous.,