Associate - Technical Support Engineer

Greetings from Sutherland Global Services!!

We are currently hiring for Technical Support Engineer role at Sutherland Global Services, and I believe you'd be a great fit! If you're looking to work on cutting-edge projects with a passionate team, we'd love to hear from you.

Job Description:

• High proficiency with PC/Laptop, Printers, troubleshooting, repair, and diagnostics
• Handle incoming phone calls and tickets from a variety of sources including calls, emails, chat, and self-service portal.
• Work with other departments to resolve or escalate technical and non-technical issues.
• Provide technical and procedural assistance to resolve a wide variety of IT related requests and incidents, eg:
• Software installation & uninstallation issues
• Network Disconnection related issues
• Workstation/Laptop issue troubleshooting
• Outlook related issues
• User lifecycle management issues
• Log detailed work in the ITSM ticketing system. Assign Incidents to appropriate teams when necessary.
• 6 months to 1 year experience conducting IT service desk support.  
• Proven experience supporting Windows operating system in an IT environment.
• Working knowledge of Microsoft Active Directory, Office 365 products, Microsoft teams, Printers, Windows operating systems, user onboarding/termination, Network Shared Drives, etc.
• Proven knowledge of network connectivity and troubleshooting.
• Highly proficient with ServiceNow or any ITSM product is preferred.
• Strong interpersonal skills, detail oriented and able to manage tasks simultaneously.
• Strong communication skills and the ability to explain technical concepts to non-technical users.

Note-

• Immediate to 15 day's notice period Joiner Preferred.

If you are interested, kindly share your resumes on prachi.agrawal@sutherlandglobal.com, with below details:

Exp-

Current Org-

Current CTC-

Expected CTC-

Notice Period-

Current Location-

Preferred Location-

Holding any offer-

Regards,

Prachi Agrawal