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Associate Technical Support Engineer (L1)

4 - 8 years

6 - 10 Lacs

Hyderabad

Posted:4 months ago| Platform: Naukri logo

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Skills Required

Technical Support UDP ticketing DNS TCP/IP HTTP SLA management DHCP

Work Mode

Work from Office

Job Type

Full Time

Job Description

Job details
Job titleAssociate Technical Support Engineer(L1)NA
Employment typePermanent
Number of openings16
Seniority levelAssociate
Job functionSupport
ProjectSFC New
Job description
Job description

Job Details:

  • Position: Associate Technical Support Engineer
  • Process: International Voice Process

  • Experience

    : Freshers to 4 years (All are welcome to apply!)
  • Shift: Night Shift (Cabs provided for night shifts; Day shift during training (One Month)- own transport required)

Work Schedule:

  • Training Period: 6 days/week
  • Post-Training: 5 days/week (Saturday-Sunday off)
  • Work Location: Hi-Tech City, Hyderabad (Work from Office)
  • Education: Undergraduates are also eligible

Requirements:

  • Excellent communication skills (Fluency in English).
  • Basic knowledge of computer hardware and troubleshooting.
  • Strong customer focus and problem-solving ability.
  • Immediate joiners only.
  • No leaves allowed during training.

Key Skills:

  • OS troubleshooting (Windows XP, 8, 10)
  • Hardware and network troubleshooting
  • Knowledge of Microsoft Office, VPNs, AD, DNS, and DHCP
  • Familiarity with Network Protocols (TCP/IP, HTTP, UDP)
  • SLA management and ticketing

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