Analyse and resolve customer issues, document solutions and best practices.
Collaborate with technical teams and customer service for support.
Participate in product improvements and respond promptly to technical assistance requests.
Contribute to support projects with 30% development tasks and rotational shifts for 24 7 support.
Follow a hybrid work model (3 days in office).
Participate in all phases of the software development life cycle: analysis, coding, testing, debugging, and deployment.
Code following specified standards, including pseudo code, comments, and unit testing.
Deliver well-tested, error-free code and respond promptly to bug reports.
Conduct system-wide tests, monitor performance, and provide technical support.
Develop modular solutions, configure/instal software components, and maintain ERP/SAP-MES integration with installation guides

The Essentials - You Will Have:

Must have a bachelors degree in a technical field related to IT (e.g., BCA, BTech, or BE) with 1+ year experience.
Must have knowledge of FTPC (FactoryTalk Production Centre)
Must have technical knowledge software development, systems design, and deployment
Must have Java Programming skill with MSSQL and Oracle databases.
Very good command of English (spoken and written).
Find solutions to technical challenges, especially when standard procedures dont apply
Willingness to work the 2nd and 3rd shifts. Please note that work shifts in our team include the following time slots: 3:00 PM - 11:00 PM, 11:00 PM - 07:00 AM. You must be prepared to work in any of these shifts.
Willingness to work 100% from the office for the first 6 months (hybrid afterward)

The Preferred - You Might Also Have:

We prefer a Masters degree (MCA, MTech).
At least 1 year of experience in java-based automation software.
Experience of SQL and Database management.
Good understanding in Tyre Manufacturing Execution Systems.

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