Associate SME - Mobility

Education Qualification :
Any Graduate Skills :
Tertiary -> Behavioral | Aptitude | Communication | 3 - Experienced Primary -> Technology | Mobile Device Management (MDM) Tools | Microsoft Intune | 3 - Experienced Primary -> Technology | Mobile Device Management (MDM) Tools | Good Technology Secure EMM Suite | 3 - Experienced Tertiary -> Behavioral | Aptitude | Information Processing | 3 - Experienced Tertiary -> Domain | IT in Banking | Customer Support | 3 - Experienced Certification :
Technology | IT Certifications | Microsoft Certification | Modern Desktop Administrator Associate (MD-100 and MD-101) Details: Mobility Subject Matter Expert s primary responsibility is to provide support to an organization s mobility infrastructure to help them meet their business goals on the go. This is done by performing the regular BAU activities on the on-premises mobility infrastructures like AirWatch, XenMobile, MobileIron etc., cloud mobility infrastructures like Intune, SOTI etc., periodic maintenance, installing patches, and supporting L1/L2 teams. This role also spills over to the bigger Application support including custom application packaging and publishing 1. Manage, Proactive monitoring, Administer, Troubleshoot, and provide L1/L2 support for mobility infrastructure 2. Plan and execute upgrades, projects defined by customers 3. Address the tickets escalated from L1/L2 team 4. Document the architecture and participate along with architects to define the projects 5. Manage and lead team of L1/L2 Technical Skills: Mobility: - Complete hands-on experience on implementing and managing on-premises/cloud mobility solutions; Intune, AirWatch, XenMobile, MobileIron etc., Application packaging and publishing: - Define and execute Windows 10 feature upgrades through Intune - In-depth knowledge of various application packaging techniques and publishing tools for Windows, Mac, iOS, and Android platforms LDAP: - Active Directory and Azure Active Directory user administration - Directory Sync from AD to AAD - Authentication protocols End-User: - Outlook Mobile clients on both iOS and Android platforms - Teams/OneDrive/BOX mobility clients - Device Enrolments, remote full and partial wipe - Device compliance checks Scripts: - Advanced scripting knowledge for custom application pre/post deployment tasks