Associate / SME / Lead

Job Description: You will be at the forefront of solving challenging issues, acting as a technical consultant and trusted advisor for Ads customers. Your role will involve leveraging troubleshooting skills to identify root causes, develop solutions, and communicate effectively. Additionally, you will enhance products and processes by identifying trends and advocating for customer needs. This position offers a unique blend of technical problem-solving, customer interaction, and strategic thinking, allowing you to drive positive changes in the Ads ecosystem. Responsibilities: - Understand digital advertising principles. - Manage ad campaign optimization. - Apply basic web editing principles. - Analyze Account information & campaigns and communicate clearly to clients. - Ensure smooth operational processes and timely completion of client requests. - Work in shifts, including nights and weekends, to support clients around the clock. Qualifications: - Strong communication skills, both written and verbal. - Flexibility to work efficiently in a fast-paced environment and be available for any shift in a 24/7 schedule. Job Description: We are seeking a detail-oriented and customer-focused individual to provide exceptional support in resolving non-technical issues related to billing, account management, and campaign optimization. Key Responsibilities: - Troubleshoot and resolve account and billing-related issues. - Collaborate with internal teams to address escalated issues and ensure swift resolution. - Communicate technical concepts in a simple, customer-friendly manner. - Prepare and deliver daily performance reports to align team goals. - Prioritize tasks and ensure team alignment on key activities. Qualifications: - Strong problem-solving skills. - Excellent written and verbal communication abilities. - Ability to multitask, prioritize effectively, and manage escalations in a high-paced environment. Looking forward to seeing you there!,