1.0 - 5.0 years

0 Lacs

hyderabad, telangana

On-site

Role Overview: You will be working as an Associate in Email & Chat Support, focusing on managing Client Ads Accounts. As a Lead in the SME role, your responsibility will involve providing exceptional support in troubleshooting and resolving non-technical issues related to billing, account management, and campaign optimization. Key Responsibilities: - Understanding digital advertising principles and ad campaign management - Analyzing and explaining Account information & campaigns clearly to clients via phone, email, or chat - Ensuring smooth operational processes and timely completion of client requests - Collaborating with internal teams to address escalated issues and manage complex escalat...

Posted 3 weeks ago

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Associate /SME / Lead HCLTech

1.0 - 5.0 years

0 Lacs

hyderabad

On-site

As an Associate/Analyst at HCLTech, your role will involve understanding the technical complexities of online advertising and helping customers succeed. You will be responsible for solving challenging issues, acting as a technical consultant and trusted advisor for Ads customers. Your key responsibilities will include: - Understanding digital advertising principles - Knowledge of ad campaign management and optimization - Understanding basic web editing principles - Analyzing account information & campaigns and explaining them clearly to clients - Ensuring smooth operational processes and timely completion of client requests You will need to have strong communication skills to explain and und...

Posted 1 month ago

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Associate / SME / Lead HCLTech

1.0 - 5.0 years

0 Lacs

hyderabad, telangana

On-site

Job Description: You will be at the forefront of solving challenging issues, acting as a technical consultant and trusted advisor for Ads customers. Your role will involve leveraging troubleshooting skills to identify root causes, develop solutions, and communicate effectively. Additionally, you will enhance products and processes by identifying trends and advocating for customer needs. This position offers a unique blend of technical problem-solving, customer interaction, and strategic thinking, allowing you to drive positive changes in the Ads ecosystem. Responsibilities: - Understand digital advertising principles. - Manage ad campaign optimization. - Apply basic web editing principles. -...

Posted 1 month ago

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