Associate /SME / Lead

As an Associate/Analyst at HCLTech, your role will involve understanding the technical complexities of online advertising and helping customers succeed. You will be responsible for solving challenging issues, acting as a technical consultant and trusted advisor for Ads customers. Your key responsibilities will include: - Understanding digital advertising principles - Knowledge of ad campaign management and optimization - Understanding basic web editing principles - Analyzing account information & campaigns and explaining them clearly to clients - Ensuring smooth operational processes and timely completion of client requests You will need to have strong communication skills to explain and understand things clearly, both in writing and verbally. Flexibility is also essential as you will be required to work efficiently in a fast-paced environment and be available to work any shift in a 24/7 schedule. As a Lead (SME role) at HCLTech, you will be expected to provide exceptional support in troubleshooting and resolving non-technical issues related to billing, account management, and campaign optimization. Your key responsibilities will include: - Team Collaboration & Escalation Management - Communication & Reporting - Task Prioritization & Team Alignment Qualifications for this role include strong problem-solving skills, excellent written and verbal communication skills, and the ability to multitask and manage escalations in a high-paced environment. We look forward to seeing you at the interview on 1st Nov 2025 at the mentioned address. As an Associate/Analyst at HCLTech, your role will involve understanding the technical complexities of online advertising and helping customers succeed. You will be responsible for solving challenging issues, acting as a technical consultant and trusted advisor for Ads customers. Your key responsibilities will include: - Understanding digital advertising principles - Knowledge of ad campaign management and optimization - Understanding basic web editing principles - Analyzing account information & campaigns and explaining them clearly to clients - Ensuring smooth operational processes and timely completion of client requests You will need to have strong communication skills to explain and understand things clearly, both in writing and verbally. Flexibility is also essential as you will be required to work efficiently in a fast-paced environment and be available to work any shift in a 24/7 schedule. As a Lead (SME role) at HCLTech, you will be expected to provide exceptional support in troubleshooting and resolving non-technical issues related to billing, account management, and campaign optimization. Your key responsibilities will include: - Team Collaboration & Escalation Management - Communication & Reporting - Task Prioritization & Team Alignment Qualifications for this role include strong problem-solving skills, excellent written and verbal communication skills, and the ability to multitask and manage escalations in a high-paced environment. We look forward to seeing you at the interview on 1st Nov 2025 at the mentioned address.