Associate - Service Operations (Entry Level MIS)

Join our dynamic team as an Associate - Service Operations and play a pivotal role in streamlining our service operations! As an Associate - Service Operations, you will have the opportunity to assist the GM of Service Operations in daily reporting tasks, ensuring accurate and timely data collection and analysis. Your responsibilities will include utilizing Excel and other reporting tools to compile, analyze, and interpret service operation data. Additionally, you will create visually impressive PowerPoint presentations to effectively communicate key insights and operational metrics. In this role, you will coordinate with various departments to gather necessary information and ensure consistency in reporting. You will also monitor and track service performance metrics, identifying trends and areas for improvement. Supporting in developing and implementing process improvements to enhance service efficiency and customer satisfaction will be a key aspect of your responsibilities. You will prepare detailed reports and summaries for management review, highlighting critical operational issues and achievements. As an ideal candidate for this role, you should have proven experience of a minimum of a year in a reporting role or a similar role, preferably within a service operations environment. Proficiency in advanced Excel, including VLOOKUP, HLOOKUP, Pivot Tables, and Macros is essential. Basic knowledge of Power BI for data visualization and reporting is desired. Strong skills in creating visually appealing and informative PowerPoint presentations will be beneficial. Excellent organizational and time-management skills, with the ability to manage multiple tasks simultaneously, are key requirements for this role. Strong analytical skills and attention to detail are necessary to excel in this position. Effective communication skills to present data and insights clearly and concisely are essential. Moreover, the ability to work independently and collaboratively within a team, along with a proactive approach to problem-solving and process improvement, are qualities we are looking for in our ideal candidate. By joining our team, you will have the opportunity to be part of India's first tech platform transforming the used appliance market. You can collaborate with and learn from incredible, diverse talent at Digi2L. Enjoy flexible shifts and benefit from 24 days of annual leave, 4 public holidays, and comprehensive maternity/paternity leave. Receive coaching and support from team experts, and thrive in a culture dedicated to ongoing learning and career progression. Access flexible benefits tailored to your needs and make a significant impact by joining us in this transformative journey. Apply now and help us unlock India's potential together!,