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Kotak Mahindra
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Associate Service Manager - WBG HO / IPO / CIP - Operations

Associate Service Manager - WBG HO / IPO / CIP - Operations

Kotak Mahindra

8 - 14 years

2 - 4 Lacs

ahmedabad

Posted:3 weeks ago| Platform: GlassDoor logo

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Skills Required

service reporting maintenance coordination resolve siebel communication networking

Work Mode

On-site

Job Type

Part Time

Job Description

Position Title: Associate Service Manager – WBG/CIIB

Department

Associate Service Manager - Corporate, Institutional & Investment Banking (CIIB)

Location

Mumbai

Number of Positions

Reporting Relationships

DVP

Position Grade

Senior Manager / AVP

The Service Solutions function (SeSo), part of the Corporate, Institutional & Investment Banking (CIIB) and the Team is a direct point of contact for Pan India PMS end client’s custody demat account opening & services

Managing team of Service Managers.

Ensuring delivery of quality service to clients

Ensuring customer requests/queries are attended to and resolved within TAT

Coordination with stakeholders like Dp ops , Custody team , RM, PMS clients , Channel partners , LCC, BSG, IT , GR team etc. to speed up customer requestsand resolve issues

Graduate with minimum 8-14 years of Banking experience
Knowledge of banking operations and KYC for Resident Individual and Non individual and Non Resident account opening
Should be familiar with Finacle, SIEBEL, BCIF , Ncif applications

Should have eye for detail & be meticulous
Strong communication (Oral and Written) & Networking Skills

Job Role

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