Associate / Senior Associate - Housekeeping

Job Description

Staff Management: Assigns tasks to housekeeping staff, schedules shifts, provides training, and addresses performance issues. Cleanliness Standards: Enforces and maintains cleanliness standards in all areas of the facility, inspecting work for compliance. Inventory Management: Monitors and orders cleaning supplies, ensuring adequate stock levels. Quality Control: Inspects rooms, public areas, and back-of-house areas to ensure cleanliness and maintenance standards are met. Guest Relations: Handles guest complaints and requests, ensuring guest satisfaction. Administrative Tasks: Performs administrative tasks like payroll, timekeeping, and maintaining records. Coordination: Works with other departments to ensure facilities are maintained to high standards. Training and Development: Conducts orientation and in-service training for housekeeping staff, covering policies, procedures, and equipment usage. Problem Solving: Investigates and resolves complaints about housekeeping services and equipment. Safety and Hygiene: Ensures adherence to safety and hygiene standards within the facility. Performance Evaluations: May assist in conducting performance evaluations of housekeeping staff. Additional Responsibilities in specific settings: Hotels: May handle guest check-ins, check-outs, and special requests. Resorts: May manage laundry functions and coordinate with other departments for guest services. Other Facilities: May oversee cleaning operations in various types of facilities, such as hospitals, offices, or educational institutions. Essential Skills for a Housekeeping Supervisor: Communication: Excellent communication skills are crucial for interacting with staff, guests, and other departments. Organization: Strong organizational skills are needed to manage staff schedules, inventory, and various tasks. Leadership: Leadership skills are essential for motivating and guiding the housekeeping team. Problem-solving: The ability to identify and resolve issues effectively is important. Attention to Detail: A keen eye for detail is necessary to ensure cleanliness standards are met. Multitasking: The ability to manage multiple tasks simultaneously is crucial. Customer Service: Strong customer service skills are important for handling guest requests and complaints.