2 - 3 years

8 - 12 Lacs

Posted:17 hours ago| Platform: Naukri logo

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Job Type

Full Time

Job Description

  • Operational efficiency and service delivery Lead endtoend project execution, ensuring smooth and efficient daily operations Act as a subject matter expert (SME) to guide the team and resolve issues Leverage technology (eg, automation tools, AI, data analytics) to enhance operational efficiency Identify and implement opportunities for continuous improvement
  • Apply critical thinking to bring structure to unstructured problems Uphold the firm s code of ethics and business conduct
  • Perform QC reviews of client deliverables Run RCA and assist Managers with escalation management Team management Supervise, coach, and mentor team members to ensure optimal performance
  • Manage team schedules, allocate resources, and ensure efficient workload distribution
  • Monitor key performance indicators (KPIs) and drive performance improvements S
  • upport performance reviews and implement training and development initiatives Develop and maintain internal training modules for business processes Assist in recruitment, onboarding, and training new team members

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