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Associate Product Analyst

Associate Product Analyst

Servicemax

0 - 2 years

6 - 10 Lacs

pune

Posted:5 hours ago| Platform:

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Skills Required

plm computer science networking hp data protector xml analytical html customer support customer service technical support

Work Mode

Work from Office

Job Type

Full Time

Job Description

Requirements Non-Technical:

A strong capacity and desire to develop personalized customer service and communication skills. The candidate is expected to understand and relate to customers needs while effectively managing customer expectations. A strong background in technical and customer support is desired. The ability to effectively manage multiple urgent issues in parallel. The confidence, communication, and interpersonal skills to manage and direct customers during urgent and/or critical situations. The desire to learn new skills, coach, mentor, and train peers throughout the organization. The ability to work with teammates in a collaborative manner to achieve a mission. Presentation skills to prepare and present to large or small groups on technical and functional topics.

Requirements Technical:

Strong experience on implementing or supporting Client-Server architecture or Multi-tier applications including practical knowledge of core components such as Databases, Networking and Operating Systems. Exposure to functional or hands on knowledge on cloud platforms such as Microsoft Azure, AWS or vCloud etc. Demonstrated ability to solve analytical problems with maintaining effective and precise investigation, documentation for issues, defects, and customer use cases. Object-Oriented programming background preferably in Java. An understanding of web and web services development including use of RESTful API s, HTML and XML is preferred.

Able to produce audience-appropriate technical communications with management, support personnel, and the customers.

Preferred Experience:

0-2 years experience with practical knowledge in a related support, services field that comprises of technical and soft skills.

Basic Qualifications:

Bachelor s degree in Computer Science, Information Systems, Statistics, Mathematics, or similar fields. Experience working with technically diverse teams. Strong verbal and written communication skills for English is required.

Life at PTC is about more than working with today s most cutting-edge technologies to transform the physical world. It s about showing up as you are and working alongside some of today s most talented industry leaders to transform the world around you.

If you share our passion for problem-solving through innovation, you ll likely become just as passionate about the PTC experience as we are. Are you ready to explore your next career move with us

We respect the privacy rights of individuals and are committed to handling Personal Information responsibly and in accordance with all applicable privacy and data protection laws. Review our Privacy Policy here ."

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Associate Product Analyst