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Associate Process Manager

Associate Process Manager

eClerx

2 - 3 years

4 - 5 Lacs

chennai

Posted:2 months ago| Platform:

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Skills Required

process management data analytics client management process improvement knowledge management swaps financial services change management retail interest rate swaps trade financial products delivery management telecom business operations fixed income

Work Mode

Work from Office

Job Type

Full Time

Job Description

Shift Timings: APAC (6 AM to 3 PM IST) EMEA (1 PM to 10 PM IST) NAM (6:30 PM to 3:30 PM IST)
Minimum Academic Qualifications Graduation (B. Com /BBM) Post Graduation (M.Com/MBA/PGDM)
Experience Span: 2 to 3 years of experience in handling a team of a minimum of 5-6 members with experience in Confirmations, Reconciliation and an overall experience of 3 to 5 years
Process/Activities with Experience:

Should have understanding of Confirmations activities likeIndexing, Affirmations, Drafting, Incoming Review, Matching and Chasing

Should be aware of CFTC, EMIR guidelines

Should be aware of the upstream and downstream activities and its implications

Should be aware of electronic confirmation platforms like Markitwire, DTCC

Should have basic product knowledge for Fixed Income, CDS, IRS, Equity Swaps, Equity Options, FX Forward, FX Options, Commodities

Should able to communicate effectively with global counterparties and trade support groups to explain, resolve discrepancies & breaks

Ability to work under pressure to manage multiple deadlines & cut-offs throughout the day

Should have hands on experience on Excel (Basic as well as Advance)

Willingness to continuously learn, upgrade skills and stay relevant to business demands

Should be able to work with teams across time-zones and cultures

Should be organized, detail oriented, flexible, self-starter & highly motivated

Should be able to act fast and decisively when dealing with critical situations ability to read situations and act in minutes

Should be good with numbers and ability to derive information from data

Should be excellent multi-tasking, creative problem solving and a good team player

Financial Products Knowhow: Fixed Income (Interest Rate Swap & Credit Default Swaps), Equity Swaps, Equity Options, FX Forward, FX Option, NDF, Accumulators, etc.
Tools/industry utilities Preferred hands-on & understanding of Confirmation workflows, DTCC, Markitwire, etc.
Reporting/Client Management:
We follow a practice of managing reports & matrices within deadlines and with 100% accuracy. Understanding the requirements, data to be used & distribution list on the reports. Reporting the BAU & KRIs to senior management & client. We give utmost priority to our clients and their requirements, adhere to the requirements and follow a strict procedure of reporting Other :
Knowledge of/prior experience with offshoring processes and methodologies highly preferred Seeking a challenging new position in a dynamic high growth company and industry Should be good with logical and quantitative abilities Excellent interpersonal skills ability to network and earn confidence of diverse Client personnel plus interaction with and management of eClerx India based operations team Role and Responsibility:
As part of our Confirmations management team, you will be managing a team of 5-6 members and will be responsible for meeting KPIs and SLAs which are defined in the process. You will be primary point of contact with our client partners for any BAU related queries, escalation requirements and to improve processes and controls that build capacity and scale. Your role will be to execute process functions and liaise with Middle office and counter parties for multiple OTC products. Supporting managers in handling daily issues and assume the role of a process SME. Handling and resolving queries related to confirmation by the data provided to you by the system & counter parties.

Independently handle clients establish self as a valued partner

Independently handle all client escalations and lead mitigation steps to prevent future escalations

Grooming As and SAs to manage process and risk effectively

Set goals and targets for team and give effective feedbacks on performance

Build domain expertise and lead from the front

Training, delivery management, mentoring

Help knowledge management endeavour by sharing process knowledge and best practices within the teams minimize program dependence on self and other key member

Should be able to work with business partners of knowledge management, talent acquisition & quality teams for an excellent compliance .

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Associate Process Manager