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Associate Process Manager

Associate Process Manager

eClerx

1 - 4 years

2 - 6 Lacs

pune

Posted:None| Platform:

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Skills Required

project management production networking kaizen process management six sigma operations management team management process development 72057 training tpm manpower handling team leading quality assurance production planning

Work Mode

Work from Office

Job Type

Full Time

Job Description

Responsibilities

Serve as the first point of contact for internal users seeking technical assistance over the phone or email or any other medium

Perform remote troubleshooting through diagnostic techniques and pertinent questions

Determine the best solution based on the issue and details provided by users

Walk the users through the problem-solving process

Responding to client support requests.

Contacting clients to find out the nature of the problem.

Troubleshooting hardware and software issues.

Installing and maintaining hardware and computer peripherals.

Installing and upgrading operating systems and computer software.

Troubleshooting networking and connection issues.

Advising on software or hardware upgrades.

Direct unresolved issues to the next level of support personnel

Provide accurate information on IT services and application and support mechanisms

Record events and problems and their resolution in logs

Follow-up and update user status and information

Pass on any feedback or suggestions by users to the appropriate internal team

Identify and suggest possible improvements to procedures

Eligibility Requirements:

Proven experience as ahelp desk technicianor other support technician role

Tech savvy with working knowledge of MS office, Teams/Zoom, and remote technologies

Good understanding of computer systems, mobile devices, and other tech products

Ability to diagnose and resolve basic technical issues

Excellent communication skills

Good written and verbal communication skills.

Customer-oriented and cool-tempered

Bachelors degree / Masters degree

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Associate Process Manager