Associate - Operations

Department overview

Securities Finance provides data required to manage securities lending programs, optimize trading performance and enhance investment decision making.

Securities finance offering enables benchmarking of securities lending programs, insight into market sentiment and trading transparency from a macro to individual stock level perspective.

The data is sourced directly from leading industry practitioners including: prime brokers, custodians, asset managers and hedge funds. Data is delivered via a variety of channels to ensure integration into your workflow including web applications, Excel add-in, data feed and third-party vendors.

By analyzing fund flow, stock loan availability, short interest, and stock lending volume, Securities Finance anticipates sector and security movements. Since its launch in 2002, Securities Finance has become the go-to source for Investment Managers, Securities Lending Practitioners and Sell Side Professionals, informing better decision making with the fastest, most reliable and comprehensive global short-side intelligence available.

Duties & accountabilities

• Product Entitlement for Clients Trailing and have signed the contract for live subscription for securities finance data
• Reading through the Client Contract and making sure they have all the necessary services delivered to them as per the contract
• Creating and maintaining the MIS for product trails
• Regular follow up with sales on the trial end/ extend dates, closing the trials and collecting the feedback for the trails to share with higher Management for decision making
• Collaborating with different stack holders like the sales teams & TechOps team raise any client specific or technical issues
• Ensure all customers receive first class service consistent with S&P expectations including but not limited to identifying and resolving client issues, following up with clients based off SLAs, assisting with ad hoc projects, and answering customer inquiries.
• Run the Client contract report on salesforce and check for the new clients for Securities finance data contribution
• Liaising with client for data contribution with required data specifications
• Testing the data on all the attributes on UAT and QA environment as per the data specification and the data impact
• Data onboarding on Production environment.
• Handling Client queries
• Bring automation to the process wherever applicable.
• Enhancing existing relationships with banks, prime brokers, and liaising for the data for mutual clients
• Identify data quality improvement projects, and good design practices
• Become highly skilled in understanding and maintaining Processes, including assisting peers and leadership with creating SOPs, implementing a quality control review of operational activities.

Education and experience

• Education Graduate/postgraduate in finance/MBA
• 1+ years of experience in financial services/investment management
• Knowledge of capital market, corporate action, trade processing
• Experience in issue trouble shooting
• Advance Proficiency of MS Excel
• Flexibility to work in different shifts, if required
• Have an excellent client service ethos and be able to communicate effectively with onshore team

Personal competencies

Personal impact Candidate must be a self-starter, able to take on multiple tasks at a time, hardworking, and efficient.

Communication Must demonstrate superior communication skills and is expected to interact professionally across business units within the company.

Teamwork Being a team player is a vital aspect of the position, and it is expected that the candidate will work well individually, as well as in a global team environment.

Progress is not a self-starter. It requires a catalyst to be set in motion. Information, imagination, people, technologythe right combination can unlock possibility and change the world.