Associate - Operations & Customer Delight

Positions:

Openings:

Location:

Key Responsibilities - Customer Delight:

• Handle customer queries through chat, calls, and emails
  
• Understand customer needs, provide timely resolutions, and ensure customer satisfaction
  
• Upsell relevant services based on user interactions and requirements
  
• Analyse issues and take ownership to deliver smooth customer journeys
  

Key Responsibilities - Operations:

• Manage backend operations, including appointment confirmations, client coordination, and escalations.
  
• Prepare SOD & EOD reports and follow up on inquiries.
  
• Coordinate with insurers on OPD claims and inclusions/exclusions.
  
• Communicate effectively with corporate customers and internal stakeholders.
  

Requirements:

• Freshers with a minimum of 60% aggregate marks or up to 2 years of experience in Operations/ Customer support or similar roles
  
• Availability to join immediately or within a week
  
• Excellent communication skills in English
  
• Ability to multi-task and prioritize in a fast-paced environment
  
• Basic proficiency in Excel and a strong problem-solving mindset
  
• Self-driven and a strong sense of ownership
  
• Comfortable working in a startup environment, with the willingness to take on responsibilities independently
  

Benefits:

At ekincare, we are not just building a product we are redefining how India experiences corporate healthcare. This is an opportunity for high-caliber professionals who want to create meaningful impact at scale and fast-track their careers.

• Be part of a winner A Series B-funded, high-growth startup with patented technology, trusted by 1000+ companies across industries.
  
• Shape the future of health-tech Work on cutting-edge solutions in one of the fastest-growing domains.
  
• High-impact role – Direct exposure to top management, influencing strategy and outcomes.
  
• Thriving in a dynamic, flat-hierarchy environment with a “fast fail, fast learn” culture that empowers experimentation and rapid iteration.
  
• Career acceleration – ESOPs, attractive performance-based incentives, and the possibility of multiple promotions within a year.
  
• Empowered environment – Dynamic startup culture, flat hierarchy, and a “fast fail, fast learn” approach.
  
• Holistic growth – 360-degree appraisal process and learning opportunities beyond your function.
  
• Well-being matters – Comprehensive medical benefits and fitness perks, including gym, yoga, Zumba, and more.
  

If you are serious about your career and ready to operate at the top of your game, ekincare is where you belong.