Associate Manager Transport

Location: Noida Job Summary: We are seeking a highly motivated and experienced Transportation Team Manager to oversee and manage the transportation operations within our BPO environment. The ideal candidate will have a strong background in transportation logistics, team management, and process optimization. As the Manager of the Transportation Team, you will be responsible for ensuring the efficient, timely, and cost-effective transportation of personnel and materials while managing a team of transportation coordinators and support staff. Key Responsibilities: Team Management: Lead, supervise, and mentor the transportation team, providing guidance, performance evaluations, and professional development. Operational Efficiency: Oversee daily transportation activities, including scheduling, route planning, and coordination with drivers, vendors, and other stakeholders to ensure timely and effective transport solutions. Budget and Cost Management: Manage transportation budgets, track costs, and implement strategies to optimize expenditure, ensuring that transportation operations are cost-effective. Quality Assurance: Develop and implement processes to monitor the quality of service, ensuring adherence to safety regulations, timeliness, and customer satisfaction. Problem-Solving: Address transportation-related issues such as delays, accidents, or logistical challenges, ensuring prompt resolutions. Data Reporting and Analysis: Monitor transportation metrics, analyse data, and generate regular reports on key performance indicators (KPIs) related to transportation efficiency, safety, and cost. Vendor and Supplier Coordination: Manage relationships with third-party transportation providers, negotiating contracts, ensuring compliance with service level agreements (SLAs), and fostering positive partnerships. Compliance and Safety: Ensure compliance with transportation regulations, company policies, and safety standards to maintain a secure and reliable transportation service. Process Improvement: Identify and implement continuous improvement initiatives to streamline transportation processes, improve efficiency, and enhance service delivery. Skills and Qualifications: Education: Bachelors degree Experience: Minimum 9+ years of experience in transportation management or logistics, with at least 3 years in a supervisory or managerial role, preferably within a BPO environment. Technical Skills: Microsoft Office Suite (Excel, Word, PowerPoint), and data analysis tools. Communication: Good verbal and written communication skills, with the ability to effectively interact with stakeholders, vendors, and team members at all levels. Knowledge of Regulations: Familiarity with transportation safety regulations, industry standards, and best practices. Adaptability: Ability to thrive in a fast-paced, constantly changing environment and adapt quickly to new challenges. Preferred Qualifications: Experience in BPO: Prior experience working in a BPO environment is highly desirable, particularly with teams that involve logistics or transportation management. “Neither Provana, nor any third-party recruitment firm we work with, shall ever ask a candidate to pay at any stage to secure employment with the Company. All candidates are considered on their merit and the selection of candidates is based on our rigorous screening process. Any person or firm offering a position with the Company for a fee is considered an unprofessional and unethical practice and any prospective employee or candidate facing such a demand from anyone is encouraged to never accept it and immediately report it on ethics@provana.com with all relevant details”