Associate Manager-Sales & Marketing(Glass & Carbon Fibre Textiles)

Job Purpose

To manage and grow sales of glass and carbon fibre textiles by maintaining strong customer relationships, ensuring timely order processing and dispatch, conducting market analysis, and collaborating with internal teams to achieve sales targets and enhance customer satisfaction.

This position is for Arvind PD Composites

Key Responsibilities

1. Customer Relationship Management

• Manage end-to-end sales process from Purchase Order (PO) receipt to final dispatch.
  
• Prepare Proforma Invoices, dispatch documents, and coordinate logistics with the dispatch team.
  
• Maintain professional and timely communication with customers, ensuring all interactions are customer-focused.
  
• Share invoices, shipping documents, and updates proactively with customers.
  
• Collect monthly feedback on sales service and maintain engagement through greetings and festive wishes.
  

2. Market & Customer Data Analysis

• Gather and analyze data on customer demographics, purchase history, product feedback, and competitor activities.
  
• Identify trends, buying patterns, and potential business opportunities.
  
• Share actionable insights with the Sales Team to support targeted marketing initiatives and product positioning.
  

3. Sales Order Management & Internal Coordination

• Coordinate with the Planning department for order confirmation and dispatch timelines.
  
• Confirm sales orders and dispatch dates with customers in line with production schedules.
  
• Follow up on payments and ensure timely updates to the Finance team for advance settlements.
  
• Use internal document management systems to streamline communication with operations, production, and quality teams.
  

4. Business Development & Marketing Support

• Assist in creating marketing materials, presentations, and technical datasheets.
  
• Participate in exhibitions, trade fairs, and customer visits to promote products.
  
• Support the identification of new markets, applications, and customers for glass/carbon fibre textiles.
  
• Provide technical and commercial information to customers in coordination with the Technical/Production team.
  

Key Performance Indicators (KPIs)

• Achievement of monthly/quarterly/annual sales targets.
  
• On-time order processing and dispatch rate.
  
• Customer satisfaction scores/feedback ratings.
  
• Percentage of payment collections within agreed credit terms.
  
• Number of new customers or markets developed.