Associate Manager, Sales and Services

Job Description

Job Summary/Overview As an Associate Manager, Sales and Service, you will play a key role in leading and managing service and maintenance activities associated with our mechanical systems. This position demands a proactive approach in supervision, coordination, execution, and customer interaction to ensure high-quality service delivery. Essential Duties and Responsibilities Supervise and manage installation and commissioning of mechanical systems. Plan and execute services during the Defect Liability Period (DLP). Manage AMC/CAMC contracts with a focus on operational efficiency and customer satisfaction. Attend pre-bid meetings and represent the service function when required. Organize and oversee Factory Acceptance Tests (FAT) and ensure readiness. Coordinate Site Acceptance Tests (SAT) and ensure successful handover to clients. Follow up on stage payment collections in coordination with the commercial team. Promote and manage the spares business in line with Annual Operating Plan (AOP) targets. Generate quarterly service revenue through effective planning and execution. Identify opportunities for retrofitting/modifications of other brands and secure service contracts. Provide inter-regional service support as per business needs. Train and mentor mechanical and electrical service technicians. Deliver customer training for optimal product/system usage. Prepare and update operation manuals, spares lists, and technical documentation. Provide technical inputs and validation for localization projects (e.g., pit jacks, mobile jacks under the Pfaff brand in India). Knowledge, Skills, Competencies, and Abilities Strong understanding of mechanical service operations and customer support. Ability to manage service teams and coordinate across departments. Proficiency in planning, documentation, and technical troubleshooting. Excellent communication and interpersonal skills. Customer-centric mindset with a proactive approach to problem-solving. Flexibility to travel and support projects across regions. Required Qualifications Bachelor’s degree in mechanical engineering or a related field. 5–7 years of experience in service and maintenance roles. Prior experience in AMC/CAMC management and technical service delivery. Ability to independently manage service operations and customer engagements.