Associate Manager - HR operations

Who are we

Debt collection is one of the most unglamorous and misunderstood industries, which is also seen as unethical, outdated, and unreliable. Want to understand what that means Tell your folks that youre joining a collections company and watch their reaction. Thats the perception we aim to change!

At DPDzero, were a young team of super-enthusiastic, tech-obsessed builders on a mission to redefine the industry and make ethical, AI-driven debt collections the standard going forward. Were not just tweaking the industry, were taking it from human-led to AI-first.

About DPDzero

DPDzero is an AI-powered, full-stack collections platform transforming how banks and NBFCs manage loan delinquencies. Started in 2023, weve grown 20X in just 24 monthspartnering with some of Indias largest lenders including RBL Bank, IndusInd Bank, Unity Small Finance Bank, Moneyview, Tata Capital, and more.

Were not building a toolwere fixing one of the biggest and most ignored problems in banking: debt collections. With our AI agents, data science algorithms, and zero-ops platform, were rewriting how collections are donefaster, cheaper, and 10X more ethical than whats existing today.

We dont want to change the collections industry. We want to own it.

Ready to build the workplace of the future

We&aposre looking for someone who sees HR not as a supporting function, but as a business-critical growth engine.

Role:

Were hiring a HR Operations professional with 45 years of hands-on experience in HR operations, including payroll, grievance management, attendance and leave, and conflict resolution. Youll be instrumental in building high-impact people processes that empower our fast-scaling startup and help foster a culture thats built to last.

What Youll Own

1.Core HR Operations

• Manage the complete employee lifecyclefrom offer letters and onboarding to exits and final settlements.
• Maintain accurate, confidential employee records with adherence to regulatory and industry compliance.
• Handle internal HR documentation, background verification coordination, and process audits.

2.Payroll & Compliance

• Independently manage payroll operations including PF, PT, ESI, TDS, F&F, and statutory filings.
• Ensure timely disbursal, address discrepancies, and drive continuous payroll automation improvements.
• Act as a point of contact for payroll-related grievances and queries.

3.Attendance & Leave Management

• Own daily attendance, biometric sync, and leave approvals via HRMS.
• Maintain clean leave records, publish monthly reports, and educate teams on leave policies.

4.Grievance Redressal & Conflict Resolution

• Serve as a safe, empathetic first point of contact for employee concerns.
• Conduct investigations, mediate conflicts, and ensure fair and unbiased resolution.
• Track grievance trends and share data-driven inputs for culture improvements.

5.HRMS & Process Automation

• Maintain and optimize our HRMS platform to manage workflows like attendance, onboarding, and exits.
• Drive adoption of automation tools to scale operations with minimal manual intervention.

6.Engagement & Wellbeing

• Plan and execute employee engagement activities suited for high-energy, goal-driven teams.
• Conduct monthly pulse surveys and analyze trends to recommend improvements.

What You Bring

• 45 years of core HR experience, especially in fast-paced or startup environments.
• Strong command over payroll, statutory compliance, and HRMS tools.
• Ability to manage grievances and resolve conflicts tactfully and professionally.
• Sharp attention to detail, discretion with sensitive information, and an ownership mindset.
• Bachelor&aposs degree in Human Resources or related field.

Why Join DPDzero

• Innovative Culture Be part of a tech-first company rewriting the future of collections.
• High Impact Work Your work wont be behind-the-scenesitll directly impact growth, culture, and scale.
• Fast-Track Growth Thrive in a startup that values autonomy, velocity, and learning.
• People-First Philosophy Help build a workplace where empathy and execution go hand in hand.