Associate Manager, Enterprise Support

Role Overview: As an Associate Manager, Enterprise Support at Infoblox, you will be a part of the Support team in Trivandrum, reporting to the manager of Enterprise Technical Support. Your main responsibility will be to lead a team of enterprise support engineers who are in charge of the 24/7 support of the rapidly growing cloud platform. You will play a crucial role in driving major incidents, collaborating with cross-functional teams until resolution, and leading root cause analysis efforts. Your strategic thinking, hands-on experience, and ability to collaborate across teams will be essential for success in this role. Key Responsibilities: - Solve issues and participate in on-call support to ensure availability and performance of the Infoblox cloud environment - Collaborate with various groups within Operations to drive efficiencies, including authoring runbooks, defining key alert metrics, and ensuring overall health and stability of monitoring - Represent the DDI in meetings and process changes, making recommendations on new procedures and processes - Work with peers across the organization to handle related or dependent release activities - Supervise all DDI engineers, ensuring expert and effective performance of duties and tasks during each shift - Mentor and coach new team members - Provide incident commander responsibilities, contribute to post-incident reviews, and follow through with action plans Qualifications Required: - 3-5 years of hands-on team lead experience - Basic understanding of Networking Concepts, DNS, DHCP - Experience in systems administration or technical operations - Hands-on experience maintaining and troubleshooting Linux/UNIX servers in a production environment - Exceptional collaboration, social, and interpersonal skills - Ability to remain calm and collected in stressful situations, such as a major service outage - Ability to identify opportunities for improvement and drive plans to completion - Comfort working in a dynamic environment with a highly technical team - Demonstrated attention to detail, follow-through, and ability to prioritize quickly Additional Company Details (Omitted): The company values transparency, curiosity, respect, and having fun while delighting customers. The culture embraces diversity, equity, and inclusion, rewarding innovation, curiosity, and creativity. Infoblox offers a competitive salary and benefits package, including a 401k with company match and generous paid time off. The work environment, employee programs, and company culture are designed to promote health, wealth, and wellness. Employees have the opportunity to grow and develop their careers in a supportive environment that focuses on continuous learning and embraces change.,