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Associate Manager-Debt Management(Call Centre)

Associate Manager-Debt Management(Call Centre)

IDFC FIRST Bank

2 - 6 years

0 Lacs

navi mumbai maharashtra

Posted:1 month ago| Platform: Shine logo

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Skills Required

negotiation collections customer contactability schedule management

Work Mode

On-site

Job Type

Full Time

Job Description

The Collection Manager-Central Settlements in the Call Center Collections - Central Settlements department is responsible for driving overall settlements, ensuring cases are settled within the defined Turnaround Time (TAT) and above 95%. The key responsibilities include negotiating on 100% of cases, increasing the value of the initial offer through negotiation, driving collections on the agreed settlement value, and focusing on key performance input measures such as customer contactability, login adherence, and schedule management. The ideal candidate for this role should possess a graduation degree in any field and have 2-5 years of relevant experience.,

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IDFC FIRST Bank

Banking and Financial Services

Chennai

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Associate Manager-Debt Management(Call Centre)