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Jobs in Navi Mumbai
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IDFC FIRST Bank
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Associate Manager-Debt Management(Call Centre)

Associate Manager-Debt Management(Call Centre)

IDFC FIRST Bank

2 - 5 years

0 Lacs

Navi Mumbai Maharashtra India

Posted:1 month ago| Platform:

Apply

Skills Required

drive negotiation schedule management

Work Mode

On-site

Job Type

Full Time

Job Description

Job Requirements

Role/Job Title:

Collection Manager-Central Settlements

Function/ Department:

Call Center Collections - Central Settlements

Roles & Responsibilities

The Key role of the Central settlements Manager is
To drive Overall Settlements- Ensure cases settled within the defined TAT and above 95%
To ensure negotiation on 100% of cases
To negotiate increase in value of the initial offer
To drive collections on the agreed settlement value
To drive key performance input measures like customer contactability Login adherence and schedule management

Education Qualification

Graduation:- Any Graduate

Experience:

2-5 Years of experience.

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