Team Leader Collections GRM Academy & Consultant Pvt Ltd

1.0 - 5.0 years

0 Lacs

navi mumbai, maharashtra

On-site

The role requires you to act as a relationship manager for the assigned customer base, ensuring all policy-related servicing aspects are handled efficiently. It is a field job that involves customer visits for renewal collection and servicing. Your key responsibilities include achieving persistency/collections targets on a monthly basis, coordinating customer meets in branches/centers for special campaigns/collections, and conducting joint calls with branch/sales/persistency teams for service recovery and collections. You will be expected to follow up daily with the sales hierarchy for expected collections and results, as well as ensure timely collection and submission of mandatory requisites for policy reinstatements. It is essential to provide accurate reporting of visits and collection numbers in the designated tracker/application. Maintaining customer contact ability by updating/addition of new contact details through direct visits at their residence/offices is a crucial part of the role. Additionally, you must actively participate in all trainings and audits specified by clients while ensuring compliance with audit/regulatory bodies, as well as company policies and procedures. This is a full-time position with Provident Fund benefits, requiring team handling experience in collections for at least 1 year. The work location is in person, and the schedule is a day shift. Application Question(s): Please provide details of your current salary and notice period.,

Posted 1 week ago

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Associate Manager-Debt Management(Call Centre) IDFC FIRST Bank

2.0 - 6.0 years

0 Lacs

navi mumbai, maharashtra

On-site

The Collection Manager-Central Settlements in the Call Center Collections - Central Settlements department is responsible for driving overall settlements, ensuring cases are settled within the defined Turnaround Time (TAT) and above 95%. The key responsibilities include negotiating on 100% of cases, increasing the value of the initial offer through negotiation, driving collections on the agreed settlement value, and focusing on key performance input measures such as customer contactability, login adherence, and schedule management. The ideal candidate for this role should possess a graduation degree in any field and have 2-5 years of relevant experience.,

Posted 1 month ago

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Debt Manager-Flows-Central Settlements IDFC FIRST Bank

3.0 - 7.0 years

0 Lacs

hyderabad, telangana

On-site

The role of Collection Manager-Central Settlements in the Retail Assets department of Call Center Collections - Central Settlements involves managing the overall settlements process. This includes ensuring that cases are settled within the defined Turnaround Time (TAT) and achieving a settlement rate of above 95%. The Manager is responsible for negotiating on 100% of cases and working towards increasing the value of the initial settlement offer. In addition, the Collection Manager-Central Settlements is tasked with driving collections on the agreed settlement value. This role also involves monitoring key performance indicators such as customer contactability, adherence to login procedures, and managing schedules effectively. Key success metrics for this role include Settlement Percentage, Percentage Increase in Negotiated Value, Collection Percentage, Schedule Adherence, and meeting prescribed login hours. The successful candidate will play a vital role in ensuring the efficiency and effectiveness of the Central Settlements process.,

Posted 1 month ago

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