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ANZ
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Associate Manager, Client Account Data

Associate Manager, Client Account Data

ANZ

6 - 11 years

8 - 13 Lacs

bengaluru

Posted:1 hour ago| Platform:

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Skills Required

manager quality assurance risk control ssi ssis operations financial services monitoring murex downstream auditing

Work Mode

Work from Office

Job Type

Full Time

Job Description

About the Role

As Associate Manager, you ll play a key role in ensuring the accurate and effective management of client account data across ANZ Markets Systems (CSS, Murex, Core Static, etc). Accurate account data is critical for ensuring a good client experience through the trade lifecycle (booking, settlement and Confirmation).

Banking is changing and we re changing with it, giving our people great opportunities to try new things, learn and grow. Whatever your role at ANZ, you ll be building your future, while helping to build ours.

Role Type: PermanentRole Location: Bengaluru, Manyata Tech ParkWork Hours: Role requires working on a rotational basis, including US and UK shift timings

What will your day look like

As an Associate Manager, you will:

Regular monitoring of the Email box and ensure the requests are completed as per SLA/prioritization of urgent requests. Ensure proper handover between the shifts.
Ensure ETA is agreed for all bulk projects and completed by the team within SLA.
Approval email to Manager for manual updating in downstream in case of Tech issue: Responsible to validate the exact Tech issue and ensure appropriate JIRA is in place and articulate all the details in the email to Line manager for approval to update the data in downstream. Also ensure both CSS and downstream are in sync.
Responsible for validating the changes in Nostro SSI details via Callback and update the same in the downstream systems also, SSI update via OMGEO Alert and communicate to the Team and appropriate audience
Responsible for validating Vostro SSI details and update in ANZ systems
Responsible for validating (via Callback) and loading SSIs into ANZ systems.
Validate the SSI instructions against the call back form and ensure all fields are populated correctly as per the standard protocol and archived in the shared drive for future reference purpose.
Ensure necessary mapping between E-portals and internal systems.
Demonstrate quick and responsive approach for all the escalations and ensure to follow the hierarchy and keep Line manager and relevant management in loop in all the email communication
Ensure cordial relationship is maintained with all business stakeholders and engage them at regular intervals and understand the business needs and deliver post review.

What will you bring

To grow and be successful in this role, you will ideally bring the following:

Possess 6 years of experience in the financial services industry, with a strong focus on Markets product lifecycles. Prior exposure to quality assurance processes is a plus.
Demonstrated expertise in financial operations, with a comprehensive understanding of end-to-end workflows.
Deep knowledge of Markets products and their full lifecycle, from onboarding to maturity.
Strong grasp of Risk Control principles and Quality Frameworks. Accountable for delivering outcomes in a complex, regulated, and audit-sensitive operational domain.
Must have a strong understanding of Risk Control and Quality Framework
Shift Flexibility to manage global stakeholders is a requisite. Willingness to work in Night Shift is a must.

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Associate Manager, Client Account Data