Associate Manager - Accounts Receivable (AR)

Job Title:

Job Overview

We're hiring a Finance Professional to join our growing team. If you are excited to be part of a cohesive team of highly motivated employees that are making positive impact on the lives of corporate employees, Silver Oak Health is a great company for you. Silver Oak Health is a leader in Employee Wellbeing and Assistance Program for corporate employees. We're proud of our 4.8 rating on Glassdoor from our employees.

Responsibilities of the Associate Manager Accounts Receivable

Oversee the full accounts receivable cycle, lead contract renewals and pricing negotiations, manage client relationships and dispute resolution, ensure compliance in revenue operations, and drive process improvements to optimise cash flow and commercial outcomes.

Key responsibilities

1. Revenue Management & Accounts Receivable Oversight

• Oversee the end-to-end accounts receivable cycle, ensuring timely and accurate invoicing in line with contractual terms and company policies.
• Monitor collections performance, track overdue accounts, and implement effective recovery strategies to optimise cash flow.
• Prepare AR ageing reports, ensuring accuracy, and provide insights to senior management.

2. Contract & Commercial Management

• Lead contract renewals for existing clients, ensuring competitive terms and service continuity.
• Conduct pricing negotiations for new and existing clients, balancing profitability with market competitiveness.
• Draft, review, and finalise Engagement/ERA agreements and commercial contracts in coordination with legal and leadership teams.

3. Client Relationship & Issue Resolution

• Serve as a key point of contact for client billing, contractual, and commercial queries.
• Manage escalations related to invoicing disputes, payment delays, or contract interpretations, ensuring prompt resolution and client satisfaction.
• Maintain strong client relationships to support long-term revenue retention.

4. Reporting & Strategic Analysis

• Prepare periodic revenue, collection, and bad debt reports, with actionable insights for decision-making.
• Analyse client account trends to identify opportunities for improved payment terms, or risk mitigation.
• Support budgeting and forecasting activities with accurate receivable and contract data.

Required Qualifications

• BCom/MCom or MBA Finance preferred.
• 3-5 years of accounts receivable experience must.
• Highly organized, collaborative and detail oriented.
• Flexible approach, able to operate in a fast growth environment.

Equal Opportunity Employer:

Silver Oak Health is an equal opportunity employer and is committed to providing equal employment opportunity regardless of sex, age, caste, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, veteran or military status, and other legally protected characteristics.

At Silver Oak Health, we embrace people from diverse backgrounds and orientations and are looking to hire the best talent you require a reasonable accommodation in completing this application, interviewing, or participating in the employee selection process, please direct your inquiries to anshup@silveroakhealth.com