Job
Description
Job Purpose
The company is going through the biggest digital transformation in its history, creating a platform that offers an omnichannel experience to the customer, supported by our large distribution footprint of over 1 million partners. Our ambition is to create a benchmark of consumer-tech experience in the country. This unit is at the center of the transformation of the companys omnichannel engine. You come in at a time wherein over the next 3 years you will get an opportunity to be in the transformation journey Duties and Responsibilities
Content Operations Management Mobile APP & Websites
1.Ownership of the end-to-end execution and testing of webpages created through various templates and components. 2.Verify, upload, test, and publish content via workflow across web and app platforms. 3.Conduct UAT testing across desktop and mobile devices to ensure accuracy and functionality. 4.Provide sign-off on component deliverables from a content authoring perspective to the development team. 5.Collaborate with business teams to enable smooth sharing and flow of content, assets, and metadata. 6.Coordinate with external vendors/content licensors for creation of videos, images, and metadata where required. 7.Work closely with tech and product teams to refine and improve operational workflows. 8.Take complete responsibility for executing authoring tracks within CMS, ensuring defined TAT compliance. 9.Manage and execute operations for multilingual sites effectively. 10.Perform RAID management with stakeholders, de-risk content operations, and quantify potential risks. CMS workflow management
1.Set up CMS workflows for approvals and establish governance for publishing processes. 2.Take complete ownership of digital asset management and tag governance for the website ecosystem. 3.Ensure adherence to ticket management tools and publishing workflows, including log maintenance for audit purposes. 4.Manage publishing rights post sign-off from authoring, business, and QA teams. 5.Identify new opportunities, suggest initiatives, and implement strategies to optimize CMS usage. 6.Adopt a solution-focused approach to resolve authoring challenges and streamline operations. 7.Drive CMS adoption across features and functionalities to maximize efficiency. 8.Identify incorrect component usage, document problem statements, and raise detailed user stories to CMS architects and developers. Required Qualifications and Experience
CONTEXT The company is going through the biggest digital transformation in its history, creating a platform that offers an omnichannel experience to the customer, supported by our large distribution footprint of over 1 million partners. Our ambition is to create a benchmark of consumer-tech experience in the country. This unit is at the center of the transformation of the companys omnichannel engine. You come in at a time wherein over the next 3 years you will get an opportunity to be in the transformation journey PROFESSIONAL EXPERIENCE AND QUALIFICATION 1.8-10 years of relevant experience in end-to-end content operations for websites and mobile apps. 2.Proven experience in leading small teams and handling multiple projects simultaneously (BAU, migrations, compliance, and new initiatives). 3.Strong knowledge of Adobe Experience Manager (AEM) or any enterprise-level CMS, with hands-on authoring expertise. 4.Adept at AI-driven process improvements, leveraging automation and analytics to optimize content operations, increase efficiency, and enhance decision-making. 5.Skilled in content workflows, governance, localization, and operational excellence. 6.Proficiency in Excel/Google Sheets for handling large volumes of content data. 7.Familiarity with Agile methodologies and ticketing systems (Jira / Azure Boards) for project and task management. 8.Experienced in KPI monitoring, reporting, and performance management post go-live. 9.Strong ability to collaborate with cross-functional teams (tech, product, QA, business, and vendors) and deliver under tight deadlines. 10.Excellent stakeholder management, communication, and escalation handling skills. 11.A proactive self-starter with high energy, problem-solving mindset, and the ability to work in ambiguous and fast-paced environments. 12.Graduation/Post-graduation is a must.
