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Associate Lead - Delivery Manager

Associate Lead - Delivery Manager

Bajaj Finance

8 - 10 years

10 - 15 Lacs

pune

Posted:2 months ago| Platform:

Apply

Skills Required

adobe experience management google sheets stakeholder management web technologies agile operations management cms aem microsoft azure user stories delivery management workflow management operational excellence digital transformation jira

Work Mode

Work from Office

Job Type

Full Time

Job Description

Job Purpose

You come in at a time wherein over the next 3 years you will get an opportunity to be in the transformation journey

Duties and Responsibilities

Content Operations Management Mobile APP & Websites1.Ownership of the end-to-end execution and testing of webpages created through various templates and components.2.Verify, upload, test, and publish content via workflow across web and app platforms.3.Conduct UAT testing across desktop and mobile devices to ensure accuracy and functionality.4.Provide sign-off on component deliverables from a content authoring perspective to the development team.5.Collaborate with business teams to enable smooth sharing and flow of content, assets, and metadata.6.Coordinate with external vendors/content licensors for creation of videos, images, and metadata where required.7.Work closely with tech and product teams to refine and improve operational workflows.8.Take complete responsibility for executing authoring tracks within CMS, ensuring defined TAT compliance.9.Manage and execute operations for multilingual sites effectively.10.Perform RAID management with stakeholders, de-risk content operations, and quantify potential risks.

CMS workflow management1.Set up CMS workflows for approvals and establish governance for publishing processes.2.Take complete ownership of digital asset management and tag governance for the website ecosystem.3.Ensure adherence to ticket management tools and publishing workflows, including log maintenance for audit purposes.4.Manage publishing rights post sign-off from authoring, business, and QA teams.5.Identify new opportunities, suggest initiatives, and implement strategies to optimize CMS usage.6.Adopt a solution-focused approach to resolve authoring challenges and streamline operations.7.Drive CMS adoption across features and functionalities to maximize efficiency.8.Identify incorrect component usage, document problem statements, and raise detailed user stories to CMS architects and developers.

Required Qualifications and ExperienceCONTEXTThe company is going through the biggest digital transformation in its history, creating a platform that offers an omnichannel experience to the customer, supported by our large distribution footprint of over 1 million partners. Our ambition is to create a benchmark of consumer-tech experience in the country. This unit is at the center of the transformation of the companys omnichannel engine. You come in at a time wherein over the next 3 years you will get an opportunity to be in the transformation journey.

PROFESSIONAL EXPERIENCE AND QUALIFICATION1.8-10 years of relevant experience in end-to-end content operations for websites and mobile apps.2.Proven experience in leading small teams and handling multiple projects simultaneously (BAU, migrations, compliance, and new initiatives).3.Strong knowledge of Adobe Experience Manager (AEM) or any enterprise-level CMS, with hands-on authoring expertise.4.Adept at AI-driven process improvements, leveraging automation and analytics to optimize content operations, increase efficiency, and enhance decision-making.5.ed in content workflows, governance, localization, and operational excellence.6.Proficiency in Excel/Google Sheets for handling large volumes of content data.7.Familiarity with Agile methodologies and ticketing systems (Jira / Azure Boards) for project and task management.8.Experienced in KPI monitoring, reporting, and performance management post go-live.9.Strong ability to collaborate with cross-functional teams (tech, product, QA, business, and vendors) and deliver under tight deadlines.10.Excellent stakeholder management, communication, and escalation handling s.11.A proactive self-starter with high energy, problem-solving mindset, and the ability to work in ambiguous and fast-paced environments.12.Graduation/Post-graduation is a must.

WHAT TO EXPECT IN NEXT 3 MONTHS?First 90 days could get overwhelming in a fast-paced, high-growth, lets-get-it-done-today environment. This is your time to get a hang of this place, make new friends, create your own network and understand the overall business model. All this while being driven hard to do something great overnight. Dont get scared, we are a friendly place.

WHAT TO EXPECT IN NEXT 9 MONTHS?If you get a hang of it, and strike a homerun, you will be marked as potential high performer and included into strategic initiative, and possibly also in the digital transformation project.

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Associate Lead - Delivery Manager