Associate KYC/Executive KYC/Sr Executive KYC

Responsible for:

1. Working on allocated KYC cases by Production delivery with accuracy

2. Timely Decisioning of KYC Renewals/Address Change and manage the Ageing Inventory

3. Diligent decisioning to ensure corrective actioning ensuring no customer Impact

4. Driving Process Initiatives and Improvement Ideas within process

Role Accountability

1. Review and decision the allocated cases for KYC processes (emails/physical documents/internal deduplication /CKYC downloads) as per the pre-defined policy/ guidelines & SOP's

2. Ensure adherence to the regulations/policy defined for KYC documents ( Officially valid documents -OVD's)

3. Resolve customer queries on KYC for incoming emails /Invalid or negative document cases

4. Review address changes into major /minor as per policy process defined

5. Ensure accurate updation of the decisioning files/system for the final decisions on the cases 6. Ensure that the benchmark productivity /accuracy & TAT target is met & also support team targets for the same

7. Ensure prioritization and closure of urgent customer/internal stakeholders emails

8. Review the process and proactively identify the gaps & highlight the same for changes - including communication templates/customer concerns/RCA's

9. Maintain/track process specific responsibilities assigned for any new changes in policies/systems/processes

10. Ensure near zero complaints from customers by ensuring accurate decisioning

11. Cater to exceptional requests, escalation, queries and activities as required by the business 12. Handle customer queries and provide appropriate resolution within TAT

13. Ensure regular COE audits, discuss findings & implement corrective measures

14. Perform process documentation and compliance adherence

Measures of Success

1. Accuracy %

2. Process TAT (Data management TAT etc.)

3. No. of process automation/improvement opportunity identified

4. Process Adherence as per MOU Technical Skills / Experience / Certifications

1. Excellent working knowledge on Excel/PowerPoint

2. Understanding of KYC regulatory compliance framework

Competencies critical to the role

1. Process Orientation

2. Detail Orientation

3. Analytical Ability

4. Verbal and written communication