Associate IT Support Engineer

As an Associate IT Support Engineer at Wolters Kluwer, you are an integral part of the DXG DSS Platform and Product Support (PPS) team. Your primary responsibility is to provide analysis, recommendations, and support for applications and technical services used by business professionals collaborating with Wolters Kluwer. Collaborating with various teams such as Application Development, Operational Intelligence, DevOps, and QA, you will work towards enhancing incident resolution, anticipating issues, and improving system resiliency. This role offers leadership potential and values prior work experience, internships, projects, co-ops, and a genuine interest in technology and its business applications. Your key responsibilities include: - Providing support for */dxg multiple research platforms and related services used by Wolters Kluwer customers - Conducting research, diagnosis, troubleshooting, and identifying solutions to resolve customer issues - Following standard procedures for escalating unresolved issues to the appropriate internal teams - Proactively monitoring system alerts, logs, behavior, performance, resource utilization, and trends - Taking ownership of customer-reported issues and ensuring problems are resolved effectively - Offering metrics to management related to system availability, support issues, and KPIs upon request Qualifications required for this role: - 2+ years of experience - Basic knowledge of technical theories, principles, and concepts - Exposure to current technologies through coursework or internships - General understanding of business and industry - Ability to apply technical concepts to solve standard problems - Bachelor's Degree in Computer Science, Mathematics, Information Technology, or related field required - Master's Degree in Computer Science, Information Technology, or related field preferred As an Associate IT Support Engineer, you will work in a normal office environment with work hours determined by shifts as part of a 7x24 staffing schedule. The shift assignments will rotate monthly between 07:00 AM - 04:00 PM, 03:00 PM - 12:00 AM, and 11:00 PM - 08:00 AM. Applicants may also be required to appear onsite at a Wolters Kluwer office as part of the recruitment process.,