Role Proficiency: Follow the implementation plan to ensure on-time quality delivery. Work under guidance/supervision of the implementation Leads. Outcomes: Develop and deliver tasks assigned by implementation leads Assist Leads with answering routine customer questions on product implementations to resolve issues. Actively participate in planning sessions with a vision on the direction of future product development. Provide post- implementation support during the transition from implementation to maintenance. Measures of Outcomes: Adherence to implementation process and standards Adherence to implementation schedule and timelines Personal achievement of quarterly/yearly objectives (OKR Assignments) Zero major incidents (like blocker bugs or data-loss) reported by the Client Number of components reused Customer process compliance Assessment of product-based training / skill sets / project-based feedback Number of training sessions on new technologies within a quarter Outputs Expected: Product Delivery: Clear understanding of client requirements Meet the expectations of the client and provide necessary support as per SLAs Skill Examples: Problem solving capabilities Capable of identify and resolving obstacles a creative problem solver. A team player with a strong professional work ethic and great collaboration skills; with a passion for delivering exceptional customer service. A talent for quickly learning new things and keeping projects on-track and a burning desire to meet challenges head-on and succeed Should also possess a great interest towards learning newer technologies with self motivation for continuous improvement Strong communication and documentation skills. Reliable with good time management skills Excellent problem-solving skills Knowledge of product deployment and implementation processes Knowledge Examples: Understanding of Config/Build/Deploy processes and tools Comprehension of DevOps and CI/CD tools Knowledge in Product development Understanding about containerization and deployments Familiar with Cloud providers (AWS Azure Google etc.) and their tool sets Understanding of Technology systems Awareness of product release management and package configurations Additional Comments: Follow the implementation plan to ensure on-time quality delivery. Work under guidance/supervision of the implementation Leads. --- 1. Develop and deliver tasks assigned by implementation leads 2. Assist Leads with answering routine customer questions on product implementations to resolve issues. 3. Actively participate in planning sessions with a vision on the direction of future product development. 4. Provide post- implementation support during the transition from implementation to maintenance. Required Skills Implementation process,Implementation schedule,Process Compliance

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Associate II - Product Implementation