Associate Escalations Representative-1

2 - 4 years

7 - 17 Lacs

Posted:2 weeks ago| Platform: Naukri logo

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Work Mode

Work from Office

Job Type

Full Time

Job Description

About this role:
Wells Fargo is seeking an Associate Escalations Representative.

In this role, you will:
  • Support internal and external customers in responding to customer inquiries and complaints regarding financial products and services
  • Perform routine course of action, conduct investigative steps to fully identify the issues, research product information, terms, conditions, or contracts and resolve complex problems and inquiries
  • Receive direction from supervisors, and escalate questions and issues to more experienced individuals
  • Interact with internal and external customers regarding inquiries and complaints, serve as an intermediary between parties to resolve disputed matters, negotiates, and enacts settlements accordingly
Required Qualifications:
  • 6+ months of Customer Service and Financial Services, Underwriting, or Quality Assurance environment experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
Desired Qualifications:
  • Good written and verbal communication skills.

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Wells Fargo logo
Wells Fargo

Banking and Financial Services

San Francisco

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