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Opsmaven
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Associate Engineer

Associate Engineer

Opsmaven

1 - 2 years

2 - 5 Lacs

hyderabad

Posted:1 day ago| Platform:

Apply

Skills Required

windows os linux helpdesk employee engagement antivirus windows asset management information technology vms monitoring

Work Mode

Work from Office

Job Type

Full Time

Job Description

Associate - Engineer

Job Location:

Hyderabad ,Telangana(Hitec city)

Job Description

Role Overview:

Are an early-career IT support engineer, eager to learn and grow through resolving day-to-day user requests and technical challenges.
Capable of setting up user workstations, troubleshooting hardware and software problems, and supporting basic network functions under supervision.
Committed to delivering a great customer experience, documenting solutions, and contributing to asset management.

Key Responsibilities:

Install and configure desktops, laptops, Windows OS, and standard office applications for new staff.
Perform basic Linux system checks, troubleshoot command-line issues, verify services, and escalate advanced issues to senior engineers.
Diagnose and resolve com hardware, software, printer, OS, and basic network connectivity problems.
Provide first-line support via the helpdesk, log issues accurately, up tickets with clear notes, and escalate based on severity.
Support user onboarding/offboarding including account creation, device allocation, access setup, and security compliance tasks.
Maintain endpoint security by performing antivirus checks, OS patch up , disk cleanup, and system health itoring.
Assist in basic cloud-related tasks such as checking VM/instance status, validating storage usage, and following SOPs for cloud backups or resource allocation.
Up documentation, SOPs, troubleshooting steps, and asset logs with changes, repairs, and solutions.
Communicate issues clearly to users, provide timely up , and ensure a positive customer experience.
Participate in IT projects, system upgrades, cloud adoption initiatives, and service improvement activities as assigned.
De strate professionalism, teamwork, learning attitude, and adherence to processes while supporting day-to-day operations.

EXPERIENCE AND SKILLS: Technical Skills:

Strong knowledge of Windows OS administration, troubleshooting, user/profile management, and standard office applications
Good working knowledge of Linux commands, file systems, user management, and log analysis.
Foundational understanding of cloud concepts (AWS/Azure/GCP) such as instances, VMs, storage, networking basics, backups, and security fundamentals.
Experience using helpdesk/service desk tools, documenting steps clearly, and following escalation procedures.
Relevant certifications preferred (any of the following):
- CompTIA A+ / CompTIA Network+
- Microsoft (MTA/MD-100/MD-101)
- AWS Cloud Practitioner / Azure Fundamentals (AZ-900)
- Linux Essentials or equivalent

Communication and Behavioural Skills:

Strong verbal and written communication skills, with the ability to interact professionally with users and stakeholders.
Customer-first mindset with patience, empathy, and a service-oriented approach.
Ability to work collaboratively in team environments, take ownership of tasks, and follow instructions accurately.
Positive attitude, willingness to learn, adapt, and take feedback constructively.
Good time management and the ability to prioritize tasks in a fast-paced support environment.

MINIMUM QUALIFICATIONS:

Bachelor s degree in Computer Science, Information Technology, or a related field.
1-2 years of IT support experience.
Hands-on experience with Windows and/or Linux environments.
Knowledge of com productivity tools (Microsoft 365, email systems) and troubleshooting techniques.
Relevant certifications such as CompTIA A+, CompTIA Network+, Microsoft Certified Professional, AWS Cloud Practitioner, or Azure Fundamentals (AZ-900) are a plus.
Strong verbal and written communication skills.

WHAT S IN IT FOR YOU? Professional Growth & Impact:

Foundational Experience:
Start your IT career by learning from experienced engineers and taking ownership of day-to-day support issues, fueling your technical development.
Career Pathways:
De strate initiative and problem-solving in core support tasks to grow into Engineer and Senior Engineer roles as you gain experience and skills.
Learning Focus:
Benefit from company-sponsored training, certifications, and active mentorship from peers and seniors, keeping you up to .

Work Environment & Culture:

Supportive Team:
Join a endly and knowledgeable IT support group dedicated to learning, collaboration, and service excellence.
Guided Autonomy:
Work under the supervision of senior engineers, with growing ownership of technical assignments and user support requests.
Service Mission:
Form part of a customer-centric culture dedicated to helping colleagues and contributing to positive business outcomes.

Employee Benefits:

Competitive Compen ion:
Fixed salary package with opportunity for annual increments.
Health & Wellness:
Comprehensive medical insurance and health programs.
Paid Time Off:
Generous vacation policy, sick leave, and observed holidays.
Retirement:
PF and Gratuity as per company standards.
Employee Engagement:
Access to team activities, recognition for contributions, and a culture that values growth and teamwork.

Thank you for your interest in applying for open position at OpsMaven. Please drop in your resume to and our team will connect with you

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