Associate Director Transactions & Processing

Role Overview: Trimont is a specialized global commercial real estate loan services provider and partner for lenders seeking infrastructure and capabilities for managing commercial real estate secured credit. With a team of 400+ extraordinary Team Members serving a global client base, Trimont empowers its skilled global teams with knowledge, advanced technology, and a values-driven culture to excel in building meaningful client relationships and delivering high-quality service. Trimont fosters a work environment where learning, growth, and thriving are encouraged, making it an innovative firm attracting visionary professionals. Key Responsibilities: - Proactively ensure process is audit ready. - Maintain procedure manuals, provide training and on-the-job support to junior team members. - Perform Quality reviews, provide timely feedback, and conduct meetings to improve process quality. - Identify and execute transformation/automation projects for enhanced business efficiency. - Work with Line of Business Partners to execute day-to-day operations and achieve process SLAs. - Proactively identify risks and implement appropriate control measures. - Conduct control checks, reconciliations, and report outcomes to management daily. - Independently manage customer complaints, respond promptly to queries, and provide long-term solutions. - Participate in application testing as required. - Collaborate with peers, colleagues, stakeholders, and managers to achieve business goals. - Manage the process in the absence of FLM. Qualifications Required: - Ability to identify and manage risks effectively. - Hands-on experience in advanced Excel, preferably VBA coding. - Strong verbal and written communication skills. - Demonstrated capacity to achieve results in a fast-paced, high-volume, and dynamic setting. - Organizational and administrative skills reflecting attention to detail and the ability to prioritize amidst competing demands. - Strong work ethic, sense of urgency, and ability to handle sensitive information while upholding privacy. - Efficiently manage workload and special projects. - Ability to work independently and within a team environment.,