Associate Director

Manager/Associate Director/Director

About Alvarez & Marsal

Companies, investors and government entities around the world turn to Alvarez & Marsal (A&M) for leadership, action and results. Privately held since its founding in 1983, A&M is a leading global professional services firm that provides advisory, business performance improvement and turnaround management services. When conventional approaches are not enough to create transformation and drive change, clients seek our deep expertise and ability to deliver practical solutions to their unique problems. With 10000+ employees worldwide across 80+ offices in 39+ countries, we deliver tangible results for corporates, boards, private equity firms, law firms and government agencies facing complex challenges.

Recognized as one of the Best Firms to Work For by Consulting Magazine since 2008 and ranked as a Top 3 Consulting Firm by Vault, A&M aims to be the leader in developing a great people proposition and using that as a differentiator to deliver value to the business.

For details, please visit the company website: http://www.alvarezandmarsal.com

Homepage | Alvarez & Marsal | Management Consulting | Professional ServicesBeth Houghton started her working life travelling the world as a SAP consultant but gave it up for the world of deals. Todays she heads up Palatine Private Equity’s Impact Investing Fund and is one of the leading names in all things ESG.www.alvarezandmarsal.com

Location: This role can be based in Delhi NCR (Gurgaon) or Bengaluru, with potential. We are seeking candidates flexible to travel on short notice (domestically or internationally). Travel requirement could vary between 25-50% time to the client site. 

About GCC Advisory

Alvarez & Marsal’s GCC Advisory practice act as trusted advisors providing practical solutions to the unique problems of companies. Investors and government entities. We focus on elevating the conversation with our clients as it relates to rebalancing their workforce, modernize their operating models and realizing greater ROI from their assets, capabilities, while also leveraging the power of Centers of Excellence. 

Our dedicated experts are a team of operator/consultants who provide independent analysis and end-to-end transformation services delivering tangible business value in every economic cycle. 

We work with clients on target operating model design, process transformation, digital enablement, and transition execution across multiple corporate functions by combining the firm’s deep operational and finance expertise with technology-led solutions to accelerate business growth and efficiency. Global Capability Centers (GCCs) and Global Business Services (GBS) functions are one among several levers we utilize toward this purpose. 

What Will You Be Doing?

As a member of the GCC & GBS Advisory team, you will work closely with Senior Directors, Managing Directors, and client leadership teams in a highly collaborative and impact-driven environment. You will contribute to strategy development, operating model assessment, process benchmarking, transition execution, and digital transformation initiatives for leading global organizations. 

This is a unique opportunity to use your expertise in GBS setup, functional transformation, shared services migration, and process optimization to drive large-scale transformation programs. Additionally, you will play a key role in business development, innovative solution design, and market expansion initiatives. 

Given our ambitious growth plans, we are looking for professionals who:

        •      Are entrepreneurial and can drive significant growth, thinking beyond incremental changes. 

        •      Are comfortable with ambiguity and take a hands-on, problem-solving approach to execution. 

• Can work independently with minimal oversight while driving high-impact projects. 
• Have experience in leading consulting engagements across multiple industries and global markets. 

Experience Required:

• 8+ years of experience in process transformation, benchmarking, and operational excellence within GBS, shared services, or consulting firms (EY, Accenture, Deloitte, Genpact, etc.). 
• Led process benchmarking and improvement projects across Finance, HR, Procurement, IT, and Legal functions in global enterprises. 
• Expertise in process standardization and optimization, including Lean Six Sigma, BPM methodologies, and governance frameworks. 
• Designed and implemented process maturity models, aligning with industry best practices and driving efficiency improvements. 
• Developed KPI frameworks, SLAs, and performance metrics, ensuring continuous monitoring and service quality improvements. 
• Worked with automation and digital enablers (RPA, AI, process mining, analytics tools) to streamline GBS operations (experience with tools like Celonis, UiPath, BlackLine, or similar is a plus). 
• Led cross-functional teams in conducting gap analyses, fit-gap assessments, and implementation roadmaps for process improvements. 
• Collaborated with senior leadership and stakeholders to align process transformation efforts with business objectives and scalability goals. 
• Developed governance models for continuous improvement, ensuring compliance, risk mitigation, and adaptability to changing business needs. 

Key Skills Required:

• Process Benchmarking & Maturity Assessment: Experience in evaluating process effectiveness, standardizing operations, and defining industry benchmarks. 
• Operational Excellence & Process Reengineering: Ability to redesign end-to-end processes for functions, driving efficiency and cost reduction. 
• Data-Driven Decision Making: Strong analytical skills with the ability to leverage BI tools, process mining, and data analytics for transformation projects. 
• Stakeholder & Change Management: Ability to engage senior leadership and manage change across multi-functional teams in a global environment. 
• Technology & Automation Awareness: Experience in digital transformation, automation tools (RPA, AI, Process Mining), and ERP systems (SAP, Oracle, Workday, etc.) is a plus.