Associate Director - Platform Operations

At Lilly, you unite caring with discovery to make life better for people around the world. As a global healthcare leader headquartered in Indianapolis, Indiana, our employees are dedicated to discovering and delivering life-changing medicines, improving disease management, and giving back to communities through philanthropy and volunteerism. Our commitment is to put people first and give our best effort to our work. We are seeking individuals who share our determination to enhance lives globally. As an Associate Director - Platform Operations for Linux/Storage based in Hyderabad, India, you will be responsible for leading the operations, management, and support of our enterprise Linux Server platform and Storage Infrastructure-as-a-Service (IaaS) capabilities. You will oversee a team of L1-L3 Operations Engineers to ensure the stability, reliability, and performance of the environment, both on-premises and in the Public Cloud. Your role involves collaborating with other platform infrastructure Subject Matter Experts (SMEs) to enhance infrastructure availability and reliability through innovative designs and improved observability. Your key responsibilities include maintaining service operations, incident/change/service request/problem management, tracking service levels, and collaborating with stakeholders to align operations with organizational objectives. You will lead, motivate, and support a large team, oversee staffing plans, recruitment, and onboarding, and monitor employee performance. Technical leadership, automation focus, collaboration, and policy adherence are essential for this role. To qualify for this position, you should have a Bachelor's/Master's degree in computer science, Information Technology, or a related field, along with 15+ years of experience in IT infrastructure and Server/Storage platform operations. Certifications in Linux and Storage & Backup technologies are a plus. This role requires flexibility in work hours, including weekends and holidays, to support continuous operations across two shifts. If you are a proactive, fast-paced individual with strong leadership and technical skills, capable of driving infrastructure operations and enhancing overall performance, we encourage you to apply for this role with Lilly. Join us in our mission to make a difference in the lives of people worldwide.,