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Associate Director Application Support Engineering

Associate Director Application Support Engineering

Dtcc

8 - 13 years

30 - 32 Lacs

hyderabad chennai

Posted:4 days ago| Platform:

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Skills Required

aws cloud websphere ibm mainframe technical support automation operations product management linux disaster recovery cloud technologies mainframe

Work Mode

Work from Office

Job Type

Full Time

Job Description

The Impact you will have in this role:
The Application Support Engineering role specializes in maintaining and providing technical support for all applications implemented in Production. The role works closely with development teams, infrastructure partners, Product Management, and Global Operations to advance and resolve technical support incidents and fulfill requests.Your Primary Responsibilities:

Analyze multiple application alert trends, providing business impact and analysis to teams while recommending solutions to minimize future occurrences

Review and update articles and run books with collaborators to confirm information is up to date

Provide oversight and leadership for other support engineers, including technical mentorship and collaboration on complex issues.

Collaborate with Client Facing teams to provide answers to application issues

Review and Complete Disaster Recovery scripts to be implemented in response to planned and unplanned outages, ensuring appropriate steps are documented

Recommend and design automation to reduce the cost of ongoing application monitoring

Facilitate internal review and validation of support and Non-Functional Requirements during the development phase of an application

Serve as point of contact for critical issues and advance to appropriate teams as necessary while providing updates to management

Mitigates risk by following established procedures and monitoring controls, spotting key errors and demonstrating strong ethical behavior.

**NOTEThe Primary Responsibilities of this role are not limited to the details above. **
Qualifications:

Minimum of 8 years of related experience with at least one year in leadership role

Bachelor's degree preferred

Talents Needed for Success:

8+ years experience, especially supporting critical applications in a 24X7 setting.

Experience with IBM mainframe technology; familiarity with Linux, WebSphere, and Cloud technologies (Service NOW, AWS, Snowflake)

Serves as a trusted coach or mentor to colleagues across technical teams.

Communicate clearly to technical and non-technical audiences to keep others informed.

Actual salary is determined based on the role, location, individual experience, skills, and other considerations.

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Associate Director Application Support Engineering