Associate - Digital Product Management

AMERICAN EXPRESS

3 - 7 years

5 - 9 Lacs

gurugram

Posted:-1 days ago| Platform:

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Skills Required

business analysis finance process improvement analytical workflow customer service troubleshooting risk management sql customer interaction

Work Mode

Work from Office

Job Type

Full Time

Job Description

Act as a Product Owner for features and enhancements on the CLIC platform.
Support the product vision and strategy for CLIC and ACE capabilities, collaborating with technology and business stakeholders.
Translate business needs into actionable user stories and acceptance criteria for engineering teams.
Manage backlog refinement, sprint planning, and sprint reviews to ensure delivery aligns with roadmap priorities.
Partner with product managers to support LPM and LRP processes, ensuring accurate sizing and prioritization of ETIs.
Leverage Lumi and other data platforms to generate insights, identify opportunities, and support product decisions.
Apply SQL, Hive, Python, and scripting techniques to support analysis, troubleshooting, and validation.
Contribute to the development and delivery of automation capabilities and case workflows that drive colleague and customer efficiency.
Collaborate across GS and partner business units to deliver customer-centric solutions.
Monitor product performance, track KPIs, and prepare leadership updates.
Partner with control and risk management teams to ensure compliance is embedded into product delivery.
Stay current on industry trends in case management, AI/GenAI, automation, and data platforms to shape and influence the roadmap

Minimum Qualifications

Bachelor s degree in computer science, Business, Engineering, or a related field
3+ years of experience in product ownership, product management, business analysis, or related technical role
Familiarity with Agile/Scrum methodologies and tools such as Jira and Confluence
Strong problem-solving, analytical, and organizational skills with attention to detail
Excellent communication and collaboration skills to work across business and technology teams
Curiosity and passion for learning about emerging technologies (automation, AI/ML, GenAI)
Ability to manage multiple priorities independently in a fast-paced environment

Preferred Qualifications

Professional certifications such as CSPO, SAFe POPM, SAFe Scrum Master (SSM), CSM, PSPO, or PMI-ACP
Technical certifications in cloud, automation, or data platforms (e.g., GCP, AWS)
Experience with case management platforms (e.g., Pega) or workflow automation
Hands-on knowledge of SQL, Hive, Python, APIs, or data integration methods
Experience with compliance, controls, or risk management frameworks
Familiarity with design thinking, LEAN, Six Sigma, or continuous process improvement techniques

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