Associate Digital Innovation Engineer

As an Associate Digital Innovation Engineer at Buckman, you will be a crucial part of the Digital Innovations Hub in Chennai, India. Your primary responsibility will be to provide support to customers, clients, or end-users through various communication channels like email and Microsoft Teams. You will troubleshoot issues, provide solutions, and escalate problems when necessary. Additionally, you will handle administrative tasks related to customer support, such as managing support tickets and maintaining records. Key Responsibilities: - Provide support to customers, clients, or end-users through email and Microsoft Teams - Troubleshoot technical issues and provide solutions - Escalate issues to higher-level support when necessary - Manage support tickets and maintain support records - Collaborate with key stakeholders in the sales and service front to ensure timely handling of requests - Support the innovation of new digital offering solutions and projects in the pipeline Qualifications Required: - Bachelor's degree in B.Sc., BCA, or Engineering - Preferably 2+ years of experience in IoT platform - Strong understanding of IoT devices and technologies - Proven experience in technical support or helpdesk roles - Excellent problem-solving skills - Strong written and verbal communication skills - Patience, empathy, and a customer-centric approach - Familiarity with IoT protocols, networking, and security principles - Proficiency in using helpdesk software and tools for ticket management If you have a strong business focus, ownership, and inner self-drive to solve real-world problems with innovative digital solutions, Buckman is the place for you. You will also have the opportunity to mentor junior associates, aim high, update your skills constantly, and collaborate effectively in a fast-paced environment. Join Buckman's team and contribute to creating a seamless IoT experience for our valued customers.,