Associate Delivery Head - DF

Seasoned Delivery Manager

Key Responsibilities:

1. Service & Project Delivery

• Oversee

  end-to-end service delivery

  for IT services and support teams.
• Drive the successful execution of

  projects and programs

  within scope, time, and budget.
• Ensure production support, system maintenance, and customer SLAs are consistently met.
• Monitor delivery metrics, project status, and cost performance; report to senior stakeholders.

2. Stakeholder Management

• Build and maintain strong relationships with internal and external stakeholders (including global counterparts).
• Act as a single point of contact for delivery escalations and solutioning.
• Align delivery roadmaps with business goals and strategic priorities.

3. Team & People Management

• Lead a cross-functional team of 2030 members including developers, QA, analysts, architects, and Scrum Masters.
• Drive recruitment, onboarding, performance management, and professional development plans.
• Coach, mentor, and motivate team members to grow both technically and behaviorally.
• Foster an inclusive, empowered, and value-driven team culture.

4. Governance & Process Excellence

• Implement best practices in Agile, SAFe, and Waterfall methodologies.
• Introduce productivity improvement measures, automation, and continuous service enhancement.
• Drive change management initiatives with a focus on innovation and efficiency.
• Coordinate with internal and external teams (India and Belgium) for optimal collaboration.

5. Budget & Resource Management

• Own team budget, staffing, and resource planning.
• Optimize team utilization and ensure alignment with financial targets.
• Manage third-party vendors and contractors to ensure delivery commitments are met.

6. Culture & Communication

• Promote Colruyt Group's core values and organizational mission.
• Ensure clear, frequent, and open communication across teams.
• Actively engage the team to drive ownership, transparency, and continuous learning.

Qualifications & Experience:

• Total Experience:

  18+ years in IT delivery and services.

• Project/Program Delivery:

  5+ years of hands-on experience managing full lifecycle projects in

  Agile, SAFe, and Waterfall

  environments.

• People Management:

  5+ years managing cross-functional technical teams of 20+.
• Strong experience managing

  global teams

  in an onsiteoffshore model.
• Proven expertise in working with

  stakeholders, clients, and vendor partners

  in a complex, matrixed organization.
• Familiarity with ITSM tools, delivery KPIs, and SLE compliance.
• Exposure to staffing, induction, appraisal, release, and team capacity planning.

Required Skills & Attributes:

• Inspirational leadership and

  lead by example

  mindset.
• Strong communication, negotiation, and stakeholder influencing skills.
• Hands-on understanding of delivery metrics, reporting, and risk management.
• Culturally sensitive and adept at building synergy between global teams.
• Deep commitment to

  employee engagement, coaching, and performance development

  .
• Highly organized with attention to detail and strong follow-through.
• A believer in values such as

  respect, integrity, active listening, service orientation

  , and

  collaboration

  .

Preferred Certifications:

• PMP

  ,

  CSM

  ,

  SAFe Agilist

  , or equivalent project/delivery management certifications.