Associate Debt Manager-Flows-Consumer Durable

Job Requirements

Primary Responsibilities

• Manage and undertake the collections process for assigned debts.
• Regularly track the portfolio for specific buckets in the assigned area.
• Monitor and control delinquency in the area, bucket-wise and DPD-wise, with a focus on non-starters.
• Allocate and achieve collection targets from agencies and in-house teams.
• Follow up regularly with defaulting customers.
• Ensure adherence to the collection process and legal guidelines.
• Trace absconded default customers and initiate the recovery process.
• Recommend legal actions for non-recoverable cases and follow up with the legal team for closure.
  

• Maintain administrative data related to collections, such as updating delinquent account history.
• Provide and maintain MIS reports.
• Review collection feedback on a daily, weekly, and monthly basis.
  

• Graduate – Any
• Postgraduate – Any
  

Experience

• Minimum of 2 or more years of experience in collections.
• Age Bracket
• Preferred Age Bracket
  

• Strong understanding of collection processes and legal guidelines.
• Ability to manage and coordinate with collection agencies.
• Excellent communication and follow-up skills.
• Proficiency in maintaining MIS and administrative data.
• Problem-solving and decision-making abilities.
• Attention to detail and organizational skills.
• Strong follow up mechanism
• Tenacity and punctuality
• Basic MS excel