Associate Customer Support (Voice Process)

About the job

Company Description

A leading Business Process Transformation company that provides customer support & other IT-enabled services to businesses across a broad range of industries -including Banking & Financial Services, Insurance, Healthcare, Retail, Telecommunications, 1edia & Entertainment, Technology, Travel, Hospitality, and Logistics.

Position: Associate Customer Support ( Voice Process )

• Support customers via phone, chat, and email for technical and service-related queries.
• Troubleshoot basic installation, configuration, and usage issues across devices.
• Handle renewals, refunds, and general service requests.
• Escalate complex cases and ensure proper documentation and follow-up.
• Share customer feedback with internal teams and stay updated on products and processes.

Location :Kochi

Salary:- ₹2.68 LPA to ₹3.4 LPA (for freshers and candidates with L1 experience)

Qualification

Minimum education: Any graduate

Skills Required

• Excellent communication skills (Berlitz B2 Quality or equivalent)
• Basic technical troubleshooting knowledge
• Customer service orientation

Eligibility Criteria

• Freshers and candidates with up to 1 year (L1) of experience are eligible
• Willingness to work from office
• Flexibility to work night shifts and rotational schedules

Email Id : jeena.jose@skillactz.com

Apply - https://www.skillactz.com/my/jobs?id=1005

Send your updated resume to jeena.jose@skillactz.com

📱WhatsApp for Quick Connect: ‪+91 95443 16657‬