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Aforeserve
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Associate Customer Support Engineer

Associate Customer Support Engineer

Aforeserve

0 - 2 years

3 - 7 Lacs

Dehradun Uttarakhand (Uttaranchal) India

Posted:1 day ago| Platform: Foundit logo

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Skills Required

Technical Support Troubleshooting Customer Service API Understanding

Work Mode

On-site

Job Type

Full Time

Job Description

We are seeking a motivated and detail-oriented Associate Customer Support Engineer to join our team in India. In this role, you will be responsible for providing exceptional technical support to our customers, ensuring their issues are resolved efficiently and effectively. The ideal candidate will have a strong technical background and a passion for customer service.

Responsibilities

Provide technical support to customers via phone, email, and chat.
Diagnose and troubleshoot customer issues in a timely manner.
Escalate complex issues to senior engineers as needed.
Maintain detailed documentation of customer interactions and resolutions.
Collaborate with cross-functional teams to improve product features and customer experience.

Skills and Qualifications

Bachelor's degree in Computer Science, Engineering, or a related field.
Strong understanding of computer networks and operating systems.
Familiarity with troubleshooting software and hardware issues.
Excellent communication and interpersonal skills.
Ability to work independently and as part of a team.
Basic knowledge of programming languages such as Python or Java is a plus.

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Associate Customer Support Engineer