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7.0 - 11.0 years
0 Lacs
pune, maharashtra
On-site
As a Business Analyst specializing in Banking & Wealth Management for Custodian-related initiatives at Creospan, your key responsibilities will include gathering and analyzing requirements across banking, wealth, and custody functions. You will be responsible for writing BRDs, FRDs, and user stories, as well as supporting UAT and SIT. Your role will involve acting as a liaison between business and tech teams to ensure efficient solution delivery. Additionally, you will analyze trade lifecycle, portfolio accounting, and asset servicing processes while working in Agile/Scrum setups using tools such as JIRA, Confluence, and SQL. To excel in this role, you should have at least 7 years of experience as a Business Analyst in the banking/financial services sector. Your expertise should encompass wealth and custodian experience, particularly in trade processing, settlements, and onboarding. Proficiency in SQL, data analysis, and API understanding is essential, along with familiarity with tools like JIRA, Confluence, Visio, and Excel. Furthermore, strong communication skills and effective stakeholder management will be key to your success in this position.,
Posted 1 week ago
5.0 - 9.0 years
0 Lacs
pune, maharashtra
On-site
You will be responsible for implementing and managing technical queries, as well as troubleshooting during merchant integration with MPGS. Your role will involve providing on-the-ground support, logging requests, and updating the Client team on project execution status through coordination with internal Product & CIS teams. Additionally, you will manage urgent production technical support with the Gateway Support team and address specific technical challenges faced by the Client. Regular reviews on MPGS with the Client on open projects and tickets will be conducted by you. You will also be responsible for providing brief platform-specific technical training on MPGS features as needed and assisting the Client in filling various MPGS request forms related to the gateway. Support and maintenance of the full MPGS configuration cycle of non-corporate merchant organizations as per the Onboarding Guide will be under your purview. Furthermore, you will manage access rights and issue relevant accesses to different levels of non-corporate merchant organizations, as well as share incident reports provided by the BizOps team, describing the cause and corrective measures taken for each incident. To be successful in this role, you must have a minimum of 5-7 years of experience. You should be able to support project completions and solve customer queries within the company's TTI time. Your top 3 skills should include merchant gateway support experience and API understanding. Preferred skills for this position include communication skills, stakeholder management, and conflict management.,
Posted 2 weeks ago
11.0 - 15.0 years
0 Lacs
maharashtra
On-site
You have an exciting opportunity to join QualityKiosk Technologies Private Limited as a part of the MS-Insurance team based in Mumbai, India. We are looking for a Testing professional with a minimum of 11-13 years of experience, including at least 2 years in a lead role. As a Testing professional at QualityKiosk, your responsibilities will include: - Leading a team effectively - Creating WSR and other reports in various formats - Coordinating with clients and stakeholders - Understanding the Health Domain, especially in Indian health insurance projects - Demonstrating basic understanding of automation - Having knowledge of SOAP UI/API - Working experience with TCS Bancs for 1 to 2 years - Developing test plans and test strategies - Estimating efforts to provide tentative testing timelines - Understanding of STLC and SDLC - Proficiency in at least one defect management tool such as JIRA or BugZilla If you have the required skills and experience in General Insurance, this role offers a great opportunity to contribute to challenging projects in the insurance domain while working in a dynamic and collaborative environment. Join us at QualityKiosk Technologies Private Limited in Mumbai and be a part of our innovative and growing MS-Insurance team.,
Posted 4 weeks ago
0.0 - 5.0 years
0 - 5 Lacs
Pune, Maharashtra, India
On-site
Role Act as central point of contact for customers and/or Mastercard customer representatives throughout processing implementation project end-to-end execution. Provide testing expertise and support to Mastercard customers for all products and services. Act as processing implementation advisor, to customers processing support staff. Provide guidance to execute all necessary processing implementation activities. Handle multiple key customer processing implementation projects in parallel, including key implementations (key customers, key markets, key services / products). Define, create, maintain and document standard and non-standard key customer processing implementation processes. Provide training to CIS organization, other Mastercard organizations and the customer. All About You Bachelor's degree in Information Technology, Computer Science, Exact Sciences, Business or equivalent work experience. Basic experience in Information Technology system knowledge, with strong understanding of network technology, applications, and project management. Basic payment transaction processing and industry business principles knowledge. Ability to interact with the customer and Senior management. Good verbal and written communication skills with ability to leverage these skills in a teaching environment. Ability to support change in a technical work environment. Ability to multi-task covering multiple projects and products. Mobile payment background, basic API understanding (API developer skills is a big plus). Fluent in English is a must. Multilingual is a plus (Russian, French, Spanish).
Posted 1 month ago
1.0 - 6.0 years
3 - 7 Lacs
Hyderabad, Telangana, India
On-site
Company Description single point support and services provider for OEM, ODM, SI and CIOs. It covers a range of ICT assets over its life-cycle across brands, platforms, and technologies. Aforeserve enables its customers to serve their customers efficiently and effectively. Role Description This is a full-time role as a Desktop Engineer at Hyderabad or vijaywada location as a Field Desktop Engineer, you will be responsible for providing technical support, troubleshooting desktop computers, installing software, and ensuring the smooth operation of operating systems. This is a Field job. Qualifications Experience in troubleshooting desktop computers and providing technical support Knowledge of operating systems and software installation Strong problem-solving skills Excellent communication and interpersonal skills Ability to work independently and in a team A degree or certification in a relevant field is a plus
Posted 1 month ago
0.0 - 2.0 years
3 - 7 Lacs
Dehradun, Uttarakhand (Uttaranchal), India
On-site
We are seeking a motivated and detail-oriented Associate Customer Support Engineer to join our team in India. In this role, you will be responsible for providing exceptional technical support to our customers, ensuring their issues are resolved efficiently and effectively. The ideal candidate will have a strong technical background and a passion for customer service. Responsibilities Provide technical support to customers via phone, email, and chat. Diagnose and troubleshoot customer issues in a timely manner. Escalate complex issues to senior engineers as needed. Maintain detailed documentation of customer interactions and resolutions. Collaborate with cross-functional teams to improve product features and customer experience. Skills and Qualifications Bachelor's degree in Computer Science, Engineering, or a related field. Strong understanding of computer networks and operating systems. Familiarity with troubleshooting software and hardware issues. Excellent communication and interpersonal skills. Ability to work independently and as part of a team. Basic knowledge of programming languages such as Python or Java is a plus.
Posted 1 month ago
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