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Megma Services Pvt. Ltd logo

Associate- Customer service

60 years

0 Lacs

Gurugram Haryana India

Posted:3 days ago| Platform: Linkedin logo

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Skills Required

service healthcare resolve recording writing communication

Work Mode

On-site

Job Type

Full Time

Job Description

Global Healthcare company requires Associate ( Customer service)-Gurgram
One of our client anAmerican multinational healthcare company established over 60 years ago in US and with an annualturnover of approx. 700+Crore and is headquarered in Mumbai and is operationg in over 140 countries countries offering MLM services ro its customers across the globe .The Company has 20Branches in India across multiple states.We are looking out for Associate ( Customer service) for our Gurugram office.PFB THE JD AND DETAILS
  • Client- Leading healthcare company
  • Role- Associate- Customer service
  • Location- Gurugram
  • Experience- 1-3 years in customer service operations
  • Joining- maximum 15 days
  • 6 days/ week
PFB THE JD AND DETAILS
Job Profile
  • Experience in inbound and out bound call process.
  • Answer inquiries, resolve complaints and provide information
  • Customer service specialist with people persons
  • Recording details of inquiries, complaints and comments as well as action taken.
  • Follow up to ensure that appropriate actions were taken on customers request/complaints.
  • Refer unresolved customer grievances to designated department or department head.
  • Email writing experience will be an added advantage
Requirement
  • Preferably Graduation
  • 1-5 years of relevant experience preferably from MLM industry
  • Good written and oral communication skills (Hindi English)
  • Ability to listen and active problem solving skills
  • Excellent interpersonal skills
  • Ability to handle pressure and team player
-Willingness to work unsociable hours-
  • Willing to work on rotational offs
If the position interests you and you find a fitment kindly share your cv at
career@megmaservices.co.inor contactPranav- 7011354635Share the following detail
  • current ctc n notice period
  • expected ctc
  • open to work in gurugram
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