Associate - CSD

Job Summary:

Key Responsibilities:

• Customer Service Support:

  Serve as the primary point of contact for customers regarding order status, inventory availability, shipping schedules, and returns. Address and resolve customer inquiries/concerns efficiently and professionally.

• Warehouse Operations:

  Manage the receipt, storage, and dispatch of goods, ensuring that all warehouse processes align with customer service requirements.

• SAP (SD/MM) Utilization:

  Use SAP software for order processing, inventory tracking, and generating reports to ensure accurate and real-time updates for both internal and customer-facing teams.

• Order Fulfillment:

  Coordinate for processing orders including SAP transactions, ensuring timely and accurate picking, packing, and dispatching of goods according to customer specifications.

• Inventory Management:

  Monitor stock levels, conduct regular stock checks, and ensure all inventory movements are accurately logged in SAP. Assist in addressing inventory discrepancies or issues in real-time.

• Return and Exchange Process:

  Handle customer returns and exchanges, ensuring all relevant information is entered into SAP and that returned goods are processed efficiently.

• Shipping and Delivery Coordination:

  Work closely with logistics teams to ensure accurate and timely delivery of customer orders. Communicate proactively with customers regarding shipping updates and delays.

• Problem Resolution:

  Identify and resolve any issues related to product availability, order processing, or shipping that may impact customer satisfaction. Collaborate with the customer service and warehouse teams to find quick solutions.

• Documentation and Reporting:

  Ensure all warehouse and customer service documentation is complete and accurate, including order forms, delivery notes, and inventory records in SAP. Generate regular reports on customer service metrics and warehouse performance.

• Compliance and Safety:

  Ensure that all warehouse operations are conducted in accordance with company policies, safety regulations, and customer service standards

Required Skills & Qualifications:

• Proven experience in a warehouse or customer service environment with a strong understanding of warehouse operations.
• Proficiency in using SAP, particularly in inventory management, order processing, and tracking.
• Good communication skills, both verbal and written, with the ability to professionally handle customer inquiries and resolve issues.
• Strong problem-solving skills and a customer-first mindset.
• High attention to detail and ability to multitask effectively in a fast-paced environment.
• Experience in managing or coordinating returns, exchanges, or inventory discrepancies.